Backup not finishing

Hi,

Please could you send us a copy of the latest backup log?

The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

Thanks for that.

Here is the log file https://pastebin.com/Z2GBc6fw

Hi,
Are you able to have a look at the log file for me?

Thanks very much,
Amy

How long after the start of the backup did you let it run for? We need that info to help us interpret the log file. Potentially, the scheduler in your WP install (WP Cron) is broken.

David

Hi David,

It runs for days. The current job started on Tues 9th Oct and is currently stuck at 15% (file 1 of 5).

Amy

Hi,

Apologies for the delay.

It appears that the backup is not being resumed after being timed out.

This suggests that there is an issue with your site’s scheduler.

Please could you install the free WP Crontrol plugin, then go to Tools->Cron Events?
Do you see any warning or error messages on that page?

Apologies, wrong account was logged in during last reply.
The above instructions should show if the cron is encountering an error

Hello,

I have a similar problem. My back ups are not finished/completed. What should I do about this?

If I try a manual back up it says “Waiting until scheduled time to retry because of errors”

Thanks

• This reply was modified 5 years, 7 months ago by maxlwie.