Backup not working – new installation

  • Resolved david

    (@dskirk)


    9 years, 4 months ago

    I just set up a new WP site on a new webhost (fatcow.com) and the backup seems to start and within a few seconds it stops with nothing done. I haven’t contacted server admin as I’m not sure what to ask. I use this plugin on many sites where it works flawlessly, so I am hoping there is something that can be tweaked somewhere. I copied the ‘server info’ and it is here:

    PHP
    ZipArchive Yes
    DirectoryIterator FOLLOW_SYMLINKS Yes
    User moo.southbayfire
    Group[s] cgiuser 15020
    Version 5.3.29
    Safe Mode No
    Shell Exec Yes
    Memory Limit 256M
    Interface cgi-fcgi
    Disabled Functions No
    open_basedir No
    Max execution time No
    PDO

    mysql, sqlite, sqlite2

    Server
    zip command zip
    mysqldump command mysqldump
    Server Apache/2
    OS Linux
    Site
    Cron Array

    array (
    1447613719 =>
    array (
    ‘mm_cron_hourly’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘hourly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 3600,
    ),
    ),
    ),
    1447614000 =>
    array (
    ‘bpsPro_DBB_check’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘hourly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 3600,
    ),
    ),
    ),
    1447614384 =>
    array (
    ‘bpsPro_email_log_files’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘hourly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 3600,
    ),
    ),
    ),
    1447615447 =>
    array (
    ‘wordfence_hourly_cron’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘hourly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 3600,
    ),
    ),
    ),
    1447616880 =>
    array (
    ‘wp_maybe_auto_update’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘twicedaily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 43200,
    ),
    ),
    ),
    1447617823 =>
    array (
    ‘upgrader_scheduled_cleanup’ =>
    array (
    ‘c9059feef497c200e69cb9956a81f005’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    0 => 5,
    ),
    ),
    ),
    ),
    1447624481 =>
    array (
    ‘wp_version_check’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘twicedaily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 43200,
    ),
    ),
    ‘wp_update_plugins’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘twicedaily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 43200,
    ),
    ),
    ‘wp_update_themes’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘twicedaily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 43200,
    ),
    ),
    ),
    1447624519 =>
    array (
    ‘wp_scheduled_delete’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘daily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 86400,
    ),
    ),
    ‘mm_cron_daily’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘daily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 86400,
    ),
    ),
    ‘mm_cron_twicedaily’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘twicedaily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 43200,
    ),
    ),
    ),
    1447676647 =>
    array (
    ‘wordfence_daily_cron’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘daily’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 86400,
    ),
    ),
    ),
    1447678699 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1447761975 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1447850527 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1447936213 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1447970119 =>
    array (
    ‘mm_cron_weekly’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘weekly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 604800,
    ),
    ),
    ),
    1448021611 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1448108621 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1448161200 =>
    array (
    ‘hmbkp_schedule_hook’ =>
    array (
    ‘2db24e5353f1089cb942807465ff05c7’ =>
    array (
    ‘schedule’ => ‘weekly’,
    ‘args’ =>
    array (
    ‘id’ => ‘1447612506’,
    ),
    ‘interval’ => 604800,
    ),
    ),
    ),
    1448194229 =>
    array (
    ‘wordfence_start_scheduled_scan’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1448294400 =>
    array (
    ‘wordfence_email_activity_report’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => false,
    ‘args’ =>
    array (
    ),
    ),
    ),
    ),
    1450000519 =>
    array (
    ‘mm_cron_monthly’ =>
    array (
    ’40cd750bba9870f18aada2478b24840a’ =>
    array (
    ‘schedule’ => ‘monthly’,
    ‘args’ =>
    array (
    ),
    ‘interval’ => 2635200,
    ),
    ),
    ),
    ‘version’ => 2,
    )

    Language en_US
    Backup Path

    /hermes/walnaweb01a/b139/moo.southbayfire/sbtest/wp-content/backupwordpress-bce5fac4e7-backups

    Backup Path Permissions 0755
    WP_CONTENT_DIR

    /hermes/walnaweb01a/b139/moo.southbayfire/sbtest/wp-content

    WP_CONTENT_DIR Permissions 0755
    ABSPATH

    /hermes/walnaweb01a/b139/moo.southbayfire/sbtest/

    Backup Root Path

    /hermes/walnaweb01a/b139/moo.southbayfire/sbtest/

    Calculated size of site

    array (
    )

    WP Cron Test Failed Yes
    Active Plugins

    array (
    0 => ‘akismet/akismet.php’,
    1 => ‘backupwordpress/backupwordpress.php’,
    2 => ‘bulletproof-security/bulletproof-security.php’,
    3 => ‘wordfence/wordfence.php’,
    )

    Home URL

    https://southbayfire.org/sbtest

    Site URL

    https://southbayfire.org/sbtest

    Constants
    HMBKP_PATH No
    HMBKP_ROOT No
    HMBKP_MYSQLDUMP_PATH No
    HMBKP_ZIP_PATH No
    HMBKP_CAPABILITY No
    HMBKP_EMAIL No
    HMBKP_ATTACHMENT_MAX_FILESIZE No
    HMBKP_EXCLUDE No
    Plugin Version 3.3.3

    Suggestions are welcome. Thank you.
    david

    https://www.ads-software.com/plugins/backupwordpress/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Hey there David –

    So I did a little checking and it looks like wp-cron is failing to respond, which could mean it is either disabled (some hosts disable it) or configured incorrectly. You can read a little more about that here:

    https://bwp.hmn.md/support-center/troubleshooting/wp-cron/

    Something specific you can also do is set the alternate cron:
    Try adding define( 'ALTERNATE_WP_CRON', true ); to your wp-config.php – (see FAQ – How do I modify my wp-config file?).

    Let me know if that helps you get this fixed!

    Kat

    Thread Starter david

    (@dskirk)

    Thanks for the suggestion – but it didn’t work. I’m just doing manual backups and it stops within a second or two. Never even gets to the point where it creates zip file. I haven’t clicked ‘enable support’. Does that help? I’m open to any ideas. I appreciate your help.
    david

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    David – yes, let’s move this into the support module – that’s what will happen when you click to enable support and then send a message through your admin that way – it will also give us more information about your site and server set up to help us troubleshoot further.

    Just offhand, if it isn’t loading at all have you checked to make sure that you don’t have the HeartBleed API disabled? Here’s more information on that specifically: https://bwp.hmn.md/support-center/heartbeat-api/

    Connect to support via that module in your admin area and that will help us troubleshoot more effectively.

    I’ll leave this ticket open until we get you taken care of in some way!
    Kat

    Thread Starter david

    (@dskirk)

    SOLVED. My stupid error. I had an incorrect URL in my wp-admin htaccess file – identical to prior problem I posted. Once I removed that, the backup worked perfectly. Totally totally my error. Thank you for your time and patience. I will do better.
    Regards,
    david

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Backup not working – new installation’ is closed to new replies.