Backup of database causes error

  • Resolved mmughal

    (@mmughal)


    1 year, 1 month ago

    Shortly after starting a manual back up at the backing up database stage the process stops with an error.

    End of log file

    [SUCCESS] [2024-01-28 11:22:55] Background process initialized
    [STEP] [2024-01-28 11:22:55] Starting database backup exporter
    [VERBOSE] [2024-01-28 11:22:55] Database exporter started via WEB REQUESTS

    [DOWNLOAD GENERATED] File downloaded on (server time): 2024-01-28 10:23:00
    [DOWNLOAD GENERATED] Last update (seconds): 5 seconds ago
    [DOWNLOAD GENERATED] Last update (date): 2024-01-28 10:22:55

    debug code BMI-ZQiZtDAq-96955

    Thanks.

    Mubeen

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @mmughal

    Please always update our plugin when new release is available via your WP dashboard, current latest version is 1.4.2.

    Our plugin initializes WordPress instance separately in this mode and if it encounter any errors it fails, we didn’t expect any errors in clean WordPress instance, but if core files are modified it fails, in this case seems like your WordPress files contain malicious code.

    One or more (one was detected by our plugin), file(s) on your site is infected and does not seem to be original WordPress core file.

    Mentioned file(s):

    1. path_to_your_wp/wp-includes/blocks/navigation.php
2. path_to_your_wp/wp-includes/blocks/query-title/.4c5d57fd.ccss

    The best solution you can do is to remove all wp-admin and wp-includes directories and put latest WP files there https://www.ads-software.com/latest.zip

    You may also want to replace other files in root directory such as wp-login.php etc.

    Once you resolve the issue our plugin should work properly, currently the virus file creates error that prevents our plugin from initializing WordPress.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @mmughal ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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