Backup problems “Job restarts due to inactivity for more than 5 minutes.”

Update:
After finding the suggestion in this forum, I have tried setting the “Maximum script execution time” to 25. However, the issue is still exactly the same.

Hi @daminator,
Could you please try to untick WordPress XML export on your job setting and try to run again.
If it still not working, please let us know ??

• This reply was modified 7 years, 3 months ago by happyAnt.
• This reply was modified 7 years, 3 months ago by happyAnt.

That worked!

Any idea why? I’d like to have everything backing up. Why is XML breaking it?

Hi @daminator,
I did few tests and find out that on sometimes this error happened on some hosting provider. We are trying to invest this issue and will fix in the next release ??

Btw, If you are happy with BackWPUp please make us happy too by give us rating and stars. That would help us develop more features and more free supports :D.
If you want,you can make a review here: https://www.ads-software.com/support/plugin/backwpup/reviews/

Hi,

I’ve just left a review and rating.

For you information in debugging the problem, ALL of my WordPress sites have the same hosting. There’s only one of them that’s having this problem with the backup.

Thank for your information, it helps us to trouble shooting this problem ??

Hi @daminator, do you know approximately how many posts you have on the WordPress site that is not working? I believe as the XML file gets bigger, this tends to happen more, but we are trying to debug where exactly it gets hung up.

Hey.

I had the exact same problem with my WP site…

I followed the instructions suggested in this thread (untick WordPress XML export) and it worked for me also.

I love this plugin and would be happy to write a review too so please send me the link.

I hope that unticking the XML option won’t give me any problems if I ever do need to restore from a backup in the future.

thanks for such a great plug in

I had the exact same problem.

I followed the instructions suggested in this thread (untick WordPress XML export) and it worked for me also.

I love this plugin and would be happy to write a review too so please send me the link.

I hope that unticking the XML option won’t give me any problems if I ever do need to restore from a backup in the future.

thanks for such a great plug in and keep up the good work.

Hi @ryankanwal,
Thank you so much for your great words ??
Yes, I can confirm that you can do a full restore without WordPress XML, you just need files and database backup to restore :).

For your reference, here is the detailed guide how to restore BackWPUP: https://docs.backwpup.com/article/127-how-to-restore-a-wordpress-backup

And here is the review link: https://www.ads-software.com/support/plugin/backwpup/reviews/
Any positive review here helps us develop more free features and free support ??

Hi @ryankanwal, glad it works. No there won’t be a problem, as long as you have the files and database backed up. We’re going to work on improving the XML export to hopefully prevent such problems.

You can go here to leave a review ??

Hi Brandon,
Sorry for the slow reply to your question from the 1st August. I have been away.
The site has very few pages and posts.
However, it is a WooCommerce site, with a hand full of products available.
Maybe that’s causing the problem?

Hi @daminator,
I think it’s a problem of XML Export functions.
Can you please try making this modification and see if it works?

In backwpup/inc/class-jobtype-wpexp.php line 411, you’ll see this:

$success = $dom->loadXML(file_get_contents($job_object->steps_data[$job_object->step_working ]['wpexportfile'] ) );

Please change it to this:

$success = $dom->loadXML(file_get_contents($job_object->steps_data[$job_object->step_working ]['wpexportfile'] ),LIBXML_PARSEHUGE );

And run again, after that, please tell us to know if it working or not ??
Thank you!

• This reply was modified 7 years, 3 months ago by happyAnt.

OK, that didn’t really work out.

My original line 411 looked like this …

$success = $dom->loadXML( file_get_contents( $job_object->steps_data[ $job_object->step_working ][‘wpexportfile’] ) );

After I changed it, when I clicked on ‘jobs’ in BackWPup, the screen just went blank. I tried clicking on that dashboard (which worked), then back to ‘jobs’, and it was just blank again.

So, I switched the line back to the original. Now the screen is working again.

No change with the bug in the plugin obviously, as effectively nothing’s changed.

Any more ideas?

Thanks,
Damian

@daminator
Look like an error happened.
Normally, It’s should work fine, could you change
define('WP_DEBUG', true); to define('WP_DEBUG', false);
on wp-config.php?
Try run again, after that please send us the error on screen.

• This reply was modified 7 years, 3 months ago by happyAnt.