• Resolved lewisjames24

    (@lewisjames24)


    Hello,
    I’ve seen a few topics with this but as you have asked I am making an individual topic.
    We run this plugin on many sites, but on one of our new sites this plugin is running in to a problem.

    The case is the same for : scheduled tasks, manual run tasks, database only, file only, database and file, excluding large folders such as uploads – When the backup starts, it appears to be working (the spinning icon appears), the page reloads but there are no backups – and no error messages.

    File permissions for the folder are set to 755. Doesn’t appear to be execution time, as the page refreshes around 4 or 5 seconds after starting the task.

    I’ve tried to identify the issue looking at the network but I can’t see any errors appearing in the console or network tabs on my browser dev tools.

    Any advice would be useful. I have clicked enable support but that didn’t seem to do alot other than allow me to initiate a chat.

    (PHP v 7.0.1, WordPress version 4.7, Plugin version: 3.6.2).

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Hey @lewisjames24 — I just wondered if you tried setting up the Alternate Cron to see if that helped the situation or not? It’s literally an alternate cron option for WordPress for those who have issues with WP Cron. It isn’t perfect but has worked for others with a similar issue before. I looked back through all our notes and I don’t recall whether you tried this or not?

    In your wp-config.php file, add this line:

    define( 'ALTERNATE_WP_CRON', true );

    That will tell WordPress to use the Alternate Cron option and should help your scheduling posts and maybe (hopefully) help those backups to finally complete. Please let me know either way?

    Thanks,
    Kat

    Thread Starter lewisjames24

    (@lewisjames24)

    Hi Kat.

    I opened my WP-config today and that line was already in there-
    I’ve kept the plugin and site up to date, and it appears the plugin is working as normal.
    I can’t say for sure what the fix is as I believe there has been a few updates to the plugin since I came across this plugin- and obviously that line in WP config could’ve been the solution. It’s worth trying it to anyone else who faces this problem- but as I say, the updates to the plugin may have been the real solution.

    Thanks for the help,
    Lewis.

    Plugin Contributor Katrina “Kat” Moody

    (@katmoody)

    Thanks for updating us! Hopefully everything will continue to work just fine! ??

Viewing 3 replies - 16 through 18 (of 18 total)
  • The topic ‘Backup process starts – no backup files, no error message.’ is closed to new replies.