• Resolved sampinha

    (@sampinha)


    Hi support,
    I am trying to backup this site and it is restarting every time and not finishing. I have a copy (staging) of this site on another hosting, which works perfectly with UpdraftPlus. So it has probably to do with the changing of hosting. But I would like to know where is the problem.
    Could you please give me a solution where to look for?
    Thank you!
    Please find herebelow the log:

    0000.000 (0) Opened log file at time: Tue, 03 Mar 2020 13:44:16 +0000 on https://equicoachingbrasil.com.br
    0000.135 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.21 WP: 5.3.2 PHP: 7.2.28 (litespeed, Linux h15.hostseguro.com 3.10.0-962.3.2.lve1.5.27.el7.x86_64 #1 SMP Sat Nov 30 02:18:52 EST 2019 x86_64) MySQL: 10.1.44-MariaDB-cll-lve WPLANG: pt_BR Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 55.9M | 58.3M) multisite: N openssl: OpenSSL 1.0.2k 26 Jan 2017 mcrypt: N LANG: ZipArchive::addFile: Y
    0003.817 (0) Free space on disk containing Updraft’s temporary directory: 118792.7 MB
    0004.174 (0) Deleting old temporary file: backup_2020-02-07-1456_EquiCoaching_Brasil_2230a18b00b4-plugins.zip.tmp
    0004.255 (0) Deleting old temporary file: backup_2020-02-07-1444_EquiCoaching_Brasil_db88cc697314-plugins.zip.tmp
    0004.418 (0) Deleting old temporary file: backup_2020-02-07-1526_EquiCoaching_Brasil_9a527f828127-plugins.zip.tmp
    0004.599 (0) Tasks: Backup files: 1 (schedule: manual) Backup DB: 1 (schedule: manual)
    0004.833 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
    0004.917 (0) Semaphore (fd, wp_options) was stuck, set lock time to 2020-03-03 13:44:21
    0005.126 (0) Semaphore (fd, wp_options) reset to 1
    0005.204 (0) Set semaphore last lock (fd) time to 2020-03-03 13:44:21
    0005.290 (0) Semaphore lock (fd) complete
    0005.421 (0) Backup run: resumption=0, nonce=a152ef20aed7, file_nonce=a152ef20aed7 begun at=1583243056 (5s ago), job type=backup
    0005.481 (0) Scheduling a resumption (1) after 300 seconds (1583243361) in case this run gets aborted
    0005.794 (0) Checking if we have a zip executable available
    0005.812 (0) Testing: /usr/bin/zip
    0006.173 (0) Output: zip warning: binziptest/test.zip not found or empty
    0006.181 (0) Output: adding: binziptest/subdir1/ (in=0) (out=0) (stored 0%)
    0006.354 (0) Output: adding: binziptest/subdir1/subdir2/ (in=0) (out=0) (stored 0%)
    0006.365 (0) Output: adding: binziptest/subdir1/subdir2/test.html (in=131) (out=107) (deflated 18%)
    0006.394 (0) Output: total bytes=131, compressed=107 -> 18% savings
    0006.452 (0) Output: adding: binziptest/subdir1/subdir2/test2.html (in=138) (out=113) (deflated 18%)
    0006.461 (0) Output: total bytes=269, compressed=220 -> 18% savings
    0006.515 (0) Working binary zip found: /usr/bin/zip
    0006.539 (0) Zip engine: found/will use a binary zip: /usr/bin/zip
    0006.564 (0) Creation of backups of directories: beginning
    0006.596 (0) Beginning creation of dump of plugins (split every: 400 MB)
    0033.487 (0) Total entities for the zip file: 1035 directories, 5376 files (0 skipped as non-modified), 98.1 MB
    0033.498 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 2.0 seconds have passed since the last write (0 MB, 1 (1) files added so far); re-opening (prior size: 0 KB)
    0033.778 (0) backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: size is now: 0.20 MB
    0033.802 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 100 files added (on-disk size: 239.8 KB)
    0033.814 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 200 files added (on-disk size: 239.8 KB)
    0033.820 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 300 files added (on-disk size: 239.8 KB)
    0033.825 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 400 files added (on-disk size: 239.8 KB)
    0033.832 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 500 files added (on-disk size: 239.8 KB)
    0033.844 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (11.1 MB, 5376 files batched, 501 (502) added so far); re-opening (prior size: 239.8 KB)
    0074.257 (0) backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: size is now: 4.80 MB
    0074.303 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 600 files added (on-disk size: 4920.8 KB)
    0074.307 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 700 files added (on-disk size: 4920.8 KB)
    0074.310 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 800 files added (on-disk size: 4920.8 KB)
    0074.315 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 900 files added (on-disk size: 4920.8 KB)
    0074.319 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1000 files added (on-disk size: 4920.8 KB)
    0074.321 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (3.2 MB, 5376 files batched, 501 (1003) added so far); re-opening (prior size: 4920.8 KB)
    0110.605 (0) backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: size is now: 5.80 MB
    0110.620 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1100 files added (on-disk size: 5985.3 KB)
    0110.625 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1200 files added (on-disk size: 5985.3 KB)
    0110.631 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1300 files added (on-disk size: 5985.3 KB)
    0110.635 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1400 files added (on-disk size: 5985.3 KB)
    0110.638 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1500 files added (on-disk size: 5985.3 KB)
    0110.641 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (12.7 MB, 5376 files batched, 501 (1504) added so far); re-opening (prior size: 5985.3 KB)
    0155.115 (0) backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: size is now: 9.40 MB
    0155.122 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1600 files added (on-disk size: 9664.8 KB)
    0155.126 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1700 files added (on-disk size: 9664.8 KB)
    0155.131 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1800 files added (on-disk size: 9664.8 KB)
    0155.135 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 1900 files added (on-disk size: 9664.8 KB)
    0155.140 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2000 files added (on-disk size: 9664.8 KB)
    0155.143 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (3 MB, 5376 files batched, 501 (2005) added so far); re-opening (prior size: 9664.8 KB)
    0220.206 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2100 files added (on-disk size: 10817.1 KB)
    0220.209 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2200 files added (on-disk size: 10817.1 KB)
    0220.213 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2300 files added (on-disk size: 10817.1 KB)
    0220.217 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2400 files added (on-disk size: 10817.1 KB)
    0220.222 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2500 files added (on-disk size: 10817.1 KB)
    0220.224 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (10.5 MB, 5376 files batched, 501 (2506) added so far); re-opening (prior size: 10817.1 KB)
    0272.125 (0) The time we have been running (272.1) is approaching the resumption interval (300) – increasing resumption interval to 303
    0280.115 (0) The time we have been running (280.1) is approaching the resumption interval (303) – increasing resumption interval to 311
    0286.389 (0) backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: size is now: 14.40 MB
    0286.444 (0) The time we have been running (286.4) is approaching the resumption interval (311) – increasing resumption interval to 317
    0286.465 (0) The scheduled resumption is within 45 seconds – will reschedule
    0286.500 (0) Rescheduling resumption 1: moving to 362 seconds from now (1583243704)
    0286.544 (0) To decrease the likelihood of overlaps, increasing resumption interval to: 317 + 45 = 362
    0286.578 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2600 files added (on-disk size: 14707.3 KB)
    0286.587 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2700 files added (on-disk size: 14707.3 KB)
    0286.596 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2800 files added (on-disk size: 14707.3 KB)
    0286.609 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 2900 files added (on-disk size: 14707.3 KB)
    0286.622 (0) Zip: backup_2020-03-03-1044_EquiCoaching_Brasil_a152ef20aed7-plugins.zip.tmp: 3000 files added (on-disk size: 14707.3 KB)
    0286.633 (0) Adding batch to zip file (UpdraftPlus_BinZip): over 500 files added on this batch (8.4 MB, 5376 files batched, 501 (3007) added so far); re-opening (prior size: 14707.3 KB)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Hi Christine,

    The backup appears to have timed out.

    Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Thread Starter sampinha

    (@sampinha)

    Hi Bryle,
    It didn’t helpt, so I suppose it has to do with the hosting compnay. I’ll check there.
    Thank you for your help anyway.

Viewing 2 replies - 1 through 2 (of 2 total)
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