Backup restoration fails

  • Resolved N496

    (@n496)


    9 years, 1 month ago

    Hello,
    I am using UpdraftPlus to store backups on a Dropbox folder. When I try to restore them, this happens. I am able to click on Restore/Cancel/close the window.
    I have been able to succesfully restore backups in the past, but suddenly it’s not working anymore. I am using the latest version of the plugin. Any idea about what might be causing this? Thanks for your time.

    https://www.ads-software.com/plugins/updraftplus/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Could you try the restoration with your browser’s Javascript console open (instructions on how to do this here)

    When you try to restore, do any errors appear in the console?

    Thread Starter N496

    (@n496)

    Hello, thanks for your answer.
    No errors appear in the console. The requested files get downloaded, but after “Processing…” I get the situation you saw in the screenshot above.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Try de-activating other plugins and themes, and then reloading the UpdraftPlus page, and trying again. Does something different then happen?

    Also -is your site behind any proxy, or security services?

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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