Backup restore fail – Error: HTTP/2 stream 0 was not closed cleanly

  • Resolved franciscocobas

    (@franciscocobas)


    2 years, 6 months ago

    Hello, I’m trying to migrate a web and I’m getting this error when I try to restore in the destination server. 

    [STEP] [2022-05-11 15:19:44] Iniciando proceso de restauración
[STEP] [2022-05-11 15:19:45] Buscando archivo ejecutable PHP CLI.
[INFO] [2022-05-11 15:19:46] Nombre del archivo PHP CLI:php
[INFO] [2022-05-11 15:19:46] Versión de PHP CLI:7.4.29 (cli)
[INFO] [2022-05-11 15:19:46] Límite de memoria de PHP CLI:512M/512M
[INFO] [2022-05-11 15:19:46] Límite de ejecución de PHP CLI:0/0
[SUCCESS] [2022-05-11 15:19:46] Hemos detectado correctamente el archivo ejecutable PHP CLI.
[INFO] [2022-05-11 15:19:46] Descargando a través de PHP CLI
[INFO] [2022-05-11 15:19:46] Creando un archivo bloqueado
[STEP] [2022-05-11 15:19:46] Iniciando el proceso de descarga
[SUCCESS] [2022-05-11 15:19:46] Descarga iniciada
[STEP] [2022-05-11 15:19:46] Descargando el archivo remoto...
[INFO] [2022-05-11 15:21:26] Desbloqueando la migración
[INFO] [2022-05-11 15:21:26] Eliminando archivo descargado
[ERROR] [2022-05-11 15:21:26] Error de descarga
[ERROR] [2022-05-11 15:21:26] Error: HTTP/2 stream 0 was not closed cleanly: PROTOCOL_ERROR (err 1)
[DESCARGA GENERADA] Archivo descargado el (hora del servidor):2022-05-11 15:21:29
[DESCARGA GENERADA] última actualización hace (segundos):5 segundos
[DESCARGA GENERADA] última actualización (fecha): 2022-05-11 15:21:24
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter franciscocobas

    (@franciscocobas)

    So, i’ve been doing more research on this issue and I guess the issue is when creating the backup because if I download the .zip file on my PC I can’t unzip it because it throws an error.

    Plugin Author iClyde

    (@iclyde)

    Hi @franciscocobas

    The issue is caused by web server of your source website (due to timeout).
    Please carefully follow the steps below for each site.

    On the site where you made the backup:
    1. Go to our plugin settings and open “Other options” section
    2. Enable alternate download method: https://prnt.sc/1slr41w
    3. Save that section
    – No need to make new backup

    Now, go to the site where you want to restore your backup:
    1. Open “Other options” section as well
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save that section
    4. Force both processes to stop: https://prnt.sc/1trv1tm
    5. Try to run the migration again with the same URL

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Backups you see on our list are valid, the list can’t display backups that are impossible to restore.

    Let me know if that solves your issue ??
    Thank you!

    Thread Starter franciscocobas

    (@franciscocobas)

    Thanks, it worked very well. Thank you!

    Plugin Author iClyde

    (@iclyde)

    Wonderful, thank you for confirmation! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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