backup restores removed all plugins from my site

  • Resolved sierrasixmedia

    (@jadebartholomew)


    2 years, 5 months ago

    This plugin usually works fine on my other sites but for some reason it is not working properly on this client’s site.

    2 days ago I used it and there was malware in the backup so we lost access to the site, the site was fixed completely,

    I made some changes to it and saved a backup – the WordPress 6.0 update caused an error so I restored the backup to fix it.

    The restored backup removed all plugins from the website and ruined the site design??

    With the error: “the File was found, “but has a different size (—-) from what was expected (—-) – it may be corrupt.”

    Why is this happening?
    The backup is meant to be a safe copy of the site that should be simple to restore when there are issues.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Base on this “the File was found, “but has a different size (—-) from what was expected (—-) – it may be corrupt.”, it appears that the files did not get downloaded/uploaded successfully.

    Please try to re-download/upload the backup files and run restoration again.

    Thanks,
    Bryle

Viewing 1 replies (of 1 total)
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