Backup spinning its wheels and freezes…with solution

  • Resolved Eric Beaty

    (@sword6204)


    2 years, 3 months ago

    I’ve tried backing up my website several times now with no success. I’ve increased max php time to 300 and increased “number of rows” in BG settings to 10000, but still no luck.

    What happens is I click the Backup button and a small loading circle spins for less than a second. Then, my ability to scroll on my site is disabled and there’s no popup window at all with any backup options like there used to be. The last auto backup was on July; I didn’t even know it stopped backing up until today, when I updated my site to WordPress 6.1.

    Solution Update: Soon after typing this message, I disabled all plugins on my site except BG and it worked again. So something was blocking the popup to select my backup. Going to switch my max php time back to 60 for now.

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  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @sword6204 ,

    Thanks for bringing the issue to our attention.

    If the plugin begins to function after disabling all the plugins, it means, that there is a conflict between our plugin and one of the plugins you have installed.

    By the way, have you tried to clear the website cache using any cache plugin?
    It could help with the issue as well.

    If there is anything else we can do for you, please, get back to us.

    Best,
    BackupGuard Team

Viewing 1 replies (of 1 total)
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