Backup Starting but not finishing

  • WarwickBeaver

    (@warwickbeaver)


    6 years ago

    In the admin dashboard when I try to run the backup, it says that the backup is starting, but the process stops after a few seconds, and no backup is being generated.

    I tried uninstalling and reinstalling the plugin. That was no help
    I removed all scheduled backups and ran one, that was no help
    I excluded all the files, tried running a backup, and that too was no help.

    Is there anything else I should be trying?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author XIBO

    (@xibodevelopment)

    Hi,

    Apologies for the delay.

    Please could you open your browser developer tools (CTRL+SHIFT+J or F12), then open the developer ‘console’ tab?
    After starting a backup, a number of messages and errors may appear in the console. Please could you send us a copy of those messages?

    oppels

    (@oppelsgmailcom)

    mine doesent work either.

    here is the error:
    ebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

    thanks steve

    carstenseefeld

    (@carstenseefeld)

    I have the same problem. Is there a solution available?
    But I can’t see any output on the ‘console’ tab.

    Plugin Author XIBO

    (@xibodevelopment)

    Hi,

    Apologies for the delay.

    @oppelsgmailcom this error is coming from the JetPack Plugin. Please could you update JetPack to the latest version? You may also need to contact JetPack support.

    @carstenseefeld Please could you ask your server admin/hosts to check the PHP error logs from around the time of the latest failed backup? Are there any errors reported?

    Since a few days the backup is running without problems.
    I don’t know what ist happened, but actual I need nor more help.
    Thank you.

    XIBO, My backups ran fine until one day I ran out of disk space. I’ve since resolved that, my MySQL database is perfectly in order, I have WP_DEBUG enabled, and I’ve checked my browser’s console, the wp-content/debug.log, and my PHP log, but there’s no errors to be found anywhere.

    I restarted the plugin, but that made no difference. Backups say they’re starting, then after a moment the page refreshes and that’s the end of that.

    Do you have any ideas? Thanks for your great plugin!

    Turned out to be an issue with running WP_CRON. Timing seems coincidental. Thanks again!

Viewing 7 replies - 1 through 7 (of 7 total)
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