backup stuck at 32%

Hi @hrizvi

Please go to the plugin settings and modify the following settings:

In General Settings:

1. Uncheck the option of ‘Merge all the backup files into single package when a backup completes’

In Advanced Settings:

2. Check the option of ‘Enable optimization mode for web hosting/shared hosting’
3. Compress files every 100 MB (try a lower value if the issue persists)
4. PHP script execution timeout: 300 seconds
5. Retrying times when encountering a time-out error: 9 times

Save changes and run a backup again.

All the best,

Hi @tonyrobins applied the suggested changes , but still the backup stops at 32% . Could you please have a look?
Thanks ,
Hidayat

Hi @hrizvi

Can you send us a debug zip from the plugin’s debug tab to help identify the issue?

All the best,

@tonyrobins I have send the debug file

Hi @hrizvi

We noticed that you are using Litespeed server. Please add the following line to your .htaccess file to increase execution time for LiteSpeed:

RewriteEngine On
RewriteRule .* – [E=noabort:1]
RewriteRule .* – [E=noconntimeout:1]

Then try to backup again.

If the error still persists, please also ‘Exclude the files larger than 200 MB’ in the plugin’s advanced settings (files larger than 200MB are generally not website files, they are backup files created by other plugins).

All the best,

@tonyrobins does this code has to be included within ifmodule tag? I added the code and website went down.

Hi @hrizvi

Oh sorry! Yes. The code should be included within ifmodule tag. Can you please delete the code with putty and re-add it in ifmodule tag?

All the best,

@tonyrobins thanks, Can i do this with cpanel/file manager instead of putty?. Can you give me exact code including if module tags?. Thanks.

@hrizvi

Please try to use cPanel to delete the code.

Here is the exact code you can add into your .htaccess file:

<IfModule Litespeed>
RewriteRule .* – [E=noabort:1, E=noconntimeout:1]
</IfModule>

My apologies again!

All the best,

Please also note that this rule will prevent all PHP requests on Litespeed server from timing out. But this may be harmful to your network optimization.

Therefore, you can add it if you encounter a timeout in a backup/restore/migration, after the task is completed, you can choose to delete it.

All the best,

Hi @hrizvi

Since we haven’t heard from you for a while, I am going to mark the thread as resolved.

Please feel free to create a new thread if you have any further questions using WPvivid Backup Plugin.

All the best,