Backup stuck at 97%

  • Resolved lekjaz

    (@lekjaz)


    9 years, 8 months ago

    I’m doing a complete backup of my site using supsystic plugin and it’s been stuck at 97% for hours. Here is a snippet of code from the end of the log file:

    [2015-03-21 13:02:05] Trying to generate a stack of 500 files
[2015-03-21 13:02:07] Temporary stack wp-content/upsupsystic/tmp/BUP550d6bcd2c3162.33972879 successfully generated
[2015-03-21 13:02:08] Trying to generate a stack of 500 files
[2015-03-21 13:02:13] Temporary stack wp-content/upsupsystic/tmp/BUP550d6bd0f3e339.46266754 successfully generated
[2015-03-21 13:02:14] Trying to generate a stack of 160 files
[2015-03-21 13:02:16] Temporary stack wp-content/upsupsystic/tmp/BUP550d6bd6814be6.60055826 successfully generated

    It’s been sitting at the last step (temporary stack) for hours. Any suggestions? I’ve backed up this site before using supsystic and had good success.

    https://www.ads-software.com/plugins/backup-by-supsystic/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello.
    Please tell me – do you see some PHP errors – on your PHP error log on your server, or from server responses – when you are trying to make backup? Also – where you are trying to backup? To FPT or to some cloud server?

    Hey there, I have the same issue. Mine is stuck at 86 and 87%. When it was first stuck at 86% I went back to dashboard and then again to the backup menu to see if it was a visual problem.
    I then saw that there was no backup in progress, so either it canceled or was still running in background? I started the backup again and after a while this time it got stuck at 87%.

    The first backup was via FTP. The second was onto google drive.

    Plugin Author supsystic

    (@supsysticcom)

    Hi Duke

    To check what’s wrong, contact us through the ticket system and provide:
    * Server Settings (it’s on the Overview tab of the Backup plugin)
    * URL of your website
    * Backup log

    what was the resolution if you solved this? I have the same problem.

    Plugin Author supsystic

    (@supsysticcom)

    Hi!
    Please contact us through the ticket system and describe detail your problem. And we will help you to solve it.

Viewing 5 replies - 1 through 5 (of 5 total)
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