Backup stuck in a loop

Hi,

To help us work out the cause of your problem, can you please send us a copy of the backup log?
This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.

The contents will be too long to post here directly, but you can use an online service such as pastebin, and post the link here

@dnutbourne

Thanks for replying.

I assume the log doesn’t contain any sensitive information?

BTW

Downloading the logfile causes the admin screen to become malformed.

See screenshot: https://snag.gy/CAZcB8.jpg

Cheers

Any joy?

Hi,

Could you instead download the backup log via FTP, from the ‘wp-content/updraft’ directory?

Could you also open the browser developer tools (instructions on how to do this are available here), then open the log file through the UpdraftPlus dashboard? Do you see any errors in the developer console?

@dnutbourne

Sorry for the delay, the weekend arrived.

1. I looked in the UpdraftPlus directory and I can see all of the zip files. so the backup is working, just the dump to Google Drive is failing. So do you mean that I should manually download the zip files myself? (for now)

2. Secondly can you tell me why there are three folders for your plugin?
see screenshot: https://snag.gy/yYXPS0.jpg

3. Yes there does seem to be a JavaScript Error, as follows:

VM659 extensions::uncaught_exception_handler:8 Error in event handler for (unknown): TypeError: Cannot read property 'shortcutLock' of undefined
    at chrome-extension://oknpjjbmpnndlpmnhmekjpocelpnlfdi/js/content.js:32:32handler @ VM659 extensions::uncaught_exception_handler:8

https://websitegoeshere/wp-admin/options-general.php?page=updraftplus

keanu.listen(function (shortcut) {
                if (!shortcutLock) {
                    chrome.extension.sendMessage({shortcut: shortcut}, function (res) {
                        if (res.shortcutLock) {
                            shortcutLock = true;
                        }
                    });
                }
            });

4. Finally I looked inside the Log File and this is the error:

ERROR: Google Drive upload error (Google_Service_Exception): Error calling PUT https://www.googleapis.com/upload/drive/v2/files?uploadType=resumable&upload_id=AEnB2Uog8ILm23CEScW6-VrYUSo49VTfBImqy7SDUoePxhwvkt8-jCDuswyekmwtCUAOtaGCIuig1irtKeScKVh6jHarpxM-bg: (404) File not found: 0Byy-PTeUj0xGOXBzUnVHV0NIY0U (line: 110, file: /home/websitegoeshere/public_html/wp-content/plugins/updraftplus/includes/Google/Http/REST.php)
4165.160 (5) ERROR: Google Drive upload error: Error calling PUT https://www.googleapis.com/upload/drive/v2/files?uploadType=resumable&upload_id=AEnB2Uog8ILm23CEScW6-VrYUSo49VTfBImqy7SDUoePxhwvkt8-jCDuswyekmwtCUAOtaGCIuig1irtKeScKVh6jHarpxM-bg: (404) File not found: 0Byy-PTeUj0xGOXBzUnVHV0NIY0U (line: 110, file: /home/websitegoeshere/public_html/wp-content/plugins/updraftplus/includes/Google/Http/REST.php)

Cheers

Regarding 3 folders, have you changed the setting for UpdraftPlus’s folder in the ‘expert’ setting section? The default is the ‘updraft’ folder. The other two have come from somewhere else, most likely from changing that setting.

To comment on the upload error, we’d need to see the complete log file.

David

@david Anderson

Thanks for replying.

No I haven’t touched any expert settings. As I stated in my first post I have UpdraftPlus installed on 20+ websites, all with the same settings, all on the same VPS server, all backing up to the same Google Drive. So I don’t understand why one particular instance has stopped working.

How do I securely get the log file to you? I’d rather not post on a public forum.

And the JavaScript error? Is that your code or someone else?

Thanks very much.

Hi,

The log file’s contents are not security sensitive – we’ve coded UD to make this so. If you prefer personalised private support, we have packages available for this here: https://updraftplus.com/shop/get-support/

That JS is someone else’s code, but probably not related. The log file will help confirm.

Best wishes,
David

@david Anderson

Thanks for replying.

I tried to upload the log file to PasteBin but their Free Accounts don’t allow an upload greater than 512kB in size.

So then I decided to try the old “turn if off and on again” solution i.e:

• I hit your ‘wipe’ button.
• Uninstalled UpdraftPlus.
• FTP’d into the VPS.
• Deleted all folders called UpdraftPlus.
• Reinstalled UpdraftPlus.
• Reconnected to GoogleDrive.

I was then able to successfully backup my website. So all sorted now.

Thanks for your support.

Best Regards.