backup takes how long?

  • Message since around 6 hours ago:
    Backup is running, please wait.

    • Database backup done.
    • Plugins backup done.
    • Themes backup done.

    How can I see if this is still creating the backup, when it will be done, or if it’s simply stalled out? I don’t want to close the window until I have more information, but I can’t wait forever.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hello @jimmieq,

    We appreciate your reaching out to us, and we’re delighted to assist you.

    We have thoroughly tested the backup feature, and it’s operating smoothly. Usually, It displays this message
    Backup is running, Please wait.

    • Database backup done.
    • Plugins backup done.
    • Themes backup done.
    • Other backup done
    • All done

    Afterward, the page undergoes an automatic refresh. You don’t need to close any windows.

    Several factors may contribute to the issue you’re experiencing, and we’d like to gather more information to help you effectively. Could you please provide details on the backup options you’ve activated?

    Additionally, please keep in mind that an interruption in internet connectivity can also cause the backup process to become stuck.

    For further assistance, kindly send us a screenshot of the backup options that you have selected via email to [email protected].

    Warm regards,
    WP File Manager Support Team

    I am seeing the same issue. Backup starts but never updates beyond DB backed up. I can BU each item separately and it finishes in a couple of minutes, but if I do all (DB, Plugins, Themes, Uploads, Other) it never refreshes or completes.

    Thread Starter jimmieq

    (@jimmieq)

    Turns out that the backup was made, but I have no idea when it completed because the notification never changed. I finally gave up, refreshed the page, and the back up was there.

Viewing 3 replies - 1 through 3 (of 3 total)
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