Backup Taking Forever

Hi there –

I’m so sorry for the trouble you’re having. It sounds like the backup might have stalled out on you.
?
Try stopping the backup and following some of these tips to see if we can help isolate the issue you’re having:

• can you run a database-only backup manually?
• try to exclude your /wp-content/uploads folder, then run a manual backup. Does this work? If so, we know the size of your backup is probably hanging up your server.
• try disabling all other plugins, and switch to a default theme if possible as plugin conflicts can occur. Does that help?

Let me know what you find out and we can troubleshoot from there,

Thanks for your help!

Kat