Backup to FTP does not work after update

Hi @mongia, yes we’ll definitely need more information than that. What errors do you get?

Hi Brandon,

I also face the following errors with:

– Plugin Version 3.4.0
– PHP 7.0.18 (64bit)
– WP Versions 4.7.5 and 4.8 as well

Works fine with Version 3.3.7
———————————-
[20-Jun-2017 19:23:23] Komprimiere Dateien als ZipArchive. Bitte habe einen Moment Geduld.
[20-Jun-2017 19:23:23] FEHLER: SplFileInfo::isDir(): open_basedir restriction in effect. File(/home/xxx/web/..) is not within the allowed path(s): (/home/xxxxx/web:/home/xxxxx/tmp:/usr/share/pear:/usr/bin/php_safemode)
[20-Jun-2017 19:23:23] 2. Versuche, Backup zu erstellen …
[20-Jun-2017 19:23:23] FEHLER: SplFileInfo::isDir(): open_basedir restriction in effect. File(/home/xxxxxx/web/..) is not within the allowed path(s): (/home/xxxxxxx/web:/home/xxxxx/tmp:/usr/share/pear:/usr/bin/php_safemode)
[20-Jun-2017 19:23:24] 3. Versuche, Backup zu erstellen …
[20-Jun-2017 19:23:24] FEHLER: SplFileInfo::isDir(): open_basedir restriction in effect. File(/home/xxxxxxx/web/..) is not within the allowed path(s): (/home/xxxxxxx/web:/home/.sites/xxxxxx/tmp:/usr/share/pear:/usr/bin/php_safemode)
[20-Jun-2017 19:23:24] FEHLER: Schritt abgebrochen: zu viele Versuche!
[20-Jun-2017 19:23:24] FEHLER: Job mit Fehlern beendet in 7 Sekunden. Um eine korrekte Ausführung zu gew?hrleisten, musst du die Fehler beheben.
——————————–

Greetings,
stefan

Hi @stevek28,

This error is fixed in the next release. If you’d like to know how to fix it in the meantime, see here.

@mongia, let me know if this is the same error you are receiving.

Thank you! Greetings, stefan

Sorry @cocreation, I’ve read only now!

The following lines are the last try log

[INFO] BackWPup 3.4.0; A project of Inpsyde GmbH
[INFO] WordPress 4.8 on https://www.pensieriecolori.it/
[INFO] Log Level: Normal
[INFO] BackWPup job: Sched
[INFO] Logfile is: backwpup_log_024769_2017-06-21_12-07-07.html
[INFO] Backup file is: backwpup_02476901_2017-06-21_12-07-07.zip
[21-Jun-2017 12:07:07] 1. Try to backup database …
[21-Jun-2017 12:07:07] Connected to database pensie44_dbpec on localhost
[21-Jun-2017 12:07:11] Added database dump “backwpup_02476901_pensieriecolori.sql” with 113,51 MB to backup file list
[21-Jun-2017 12:07:11] Database backup done!
[21-Jun-2017 12:07:12] 1. Trying to make a list of folders to back up …
[21-Jun-2017 12:07:12] Added “wp-config.php” to backup file list
[21-Jun-2017 12:07:12] 466 folders to backup.
[21-Jun-2017 12:07:12] 1. Trying to generate a file with installed plugin names …
[21-Jun-2017 12:07:12] Added plugin list file “backwpup_02476901_Pensieri-e-Colori.pluginlist.2017-06-21.txt” with 2,52 KB to backup file list.
[21-Jun-2017 12:07:12] 1. Trying to generate a manifest file …
[21-Jun-2017 12:07:12] Added manifest.json file with 6,34 KB to backup file list.
[21-Jun-2017 12:07:12] 1. Trying to create backup archive …
[21-Jun-2017 12:07:12] Compressing files as ZipArchive. Please be patient, this may take a moment.
[21-Jun-2017 12:07:44] Backup archive created.
[21-Jun-2017 12:07:44] Archive size is 192,24 MB.
[21-Jun-2017 12:07:44] 6049 Files with 324,06 MB in Archive.
[21-Jun-2017 12:07:44] 1. Try to send backup file to an FTP server …
[21-Jun-2017 12:07:44] Connected to FTP server: https://ftp.pensieriecolori.com:21
[21-Jun-2017 12:07:44] FTP client command: USER [email protected]
[21-Jun-2017 12:07:45] FTP server response: User [email protected] logged in.
[21-Jun-2017 12:07:45] FTP client command: SYST
[21-Jun-2017 12:07:45] FTP server reply: UNIX
[21-Jun-2017 12:07:45] FTP current folder is: /www.pensieriecolori.com/backup-online/pensieriecolori.it/
[21-Jun-2017 12:07:45] FTP client command: PASV
[21-Jun-2017 12:07:45] FTP server reply: Entering passive mode
[21-Jun-2017 12:07:45] Starting upload to FTP …
[21-Jun-2017 12:08:01] WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[21-Jun-2017 12:08:01] WARNING: ftp_nb_fput(): Entering Passive Mode (62,149,141,10,189,74)
[21-Jun-2017 12:08:01] ERROR: Cannot transfer backup to FTP server!
[21-Jun-2017 12:08:01] 2. Try to send backup file to an FTP server …
[21-Jun-2017 12:08:01] Connected to FTP server: https://ftp.pensieriecolori.com:21
[21-Jun-2017 12:08:01] FTP client command: USER [email protected]
[21-Jun-2017 12:08:01] FTP server response: User [email protected] logged in.
[21-Jun-2017 12:08:01] FTP client command: SYST
[21-Jun-2017 12:08:01] FTP server reply: UNIX
[21-Jun-2017 12:08:02] FTP current folder is: /www.pensieriecolori.com/backup-online/pensieriecolori.it/
[21-Jun-2017 12:08:02] FTP client command: PASV
[21-Jun-2017 12:08:02] FTP server reply: Entering passive mode
[21-Jun-2017 12:08:02] Starting upload to FTP …
[21-Jun-2017 12:08:17] WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[21-Jun-2017 12:08:17] WARNING: ftp_nb_fput(): Entering Passive Mode (62,149,141,10,187,131)
[21-Jun-2017 12:08:17] ERROR: Cannot transfer backup to FTP server!
[21-Jun-2017 12:08:18] 3. Try to send backup file to an FTP server …
[21-Jun-2017 12:08:18] Connected to FTP server: https://ftp.pensieriecolori.com:21
[21-Jun-2017 12:08:18] FTP client command: USER [email protected]
[21-Jun-2017 12:08:18] FTP server response: User [email protected] logged in.
[21-Jun-2017 12:08:18] FTP client command: SYST
[21-Jun-2017 12:08:18] FTP server reply: UNIX
[21-Jun-2017 12:08:18] FTP current folder is: /www.pensieriecolori.com/backup-online/pensieriecolori.it/
[21-Jun-2017 12:08:18] FTP client command: PASV
[21-Jun-2017 12:08:18] FTP server reply: Entering passive mode
[21-Jun-2017 12:08:18] Starting upload to FTP …
[21-Jun-2017 12:08:34] WARNING: ftp_nb_fput(): php_connect_nonb() failed: Operation now in progress (115)
[21-Jun-2017 12:08:34] WARNING: ftp_nb_fput(): Entering Passive Mode (62,149,141,10,196,11)
[21-Jun-2017 12:08:34] ERROR: Cannot transfer backup to FTP server!
[21-Jun-2017 12:08:34] ERROR: Step aborted: too many attempts!
[21-Jun-2017 12:08:34] One old log deleted
[21-Jun-2017 12:08:34] ERROR: Job has ended with errors in 87 seconds. You must resolve the errors for correct execution.

Thank you in advance for your help.

Hi @mongia,

I think the correlation to the new BackWPup is only incidental, as we did not change the FTP code at all.

I found this link on the error you’re experiencing, and it may provide some clarification. Perhaps ask the host of the FTP server about the error and see if they have any answers.

@mongia
Is your problem solved in the meantime or do you still need help?

Kind regards
Christina

Hi @mongia, since you’ve not repleid to this for a while, I will mark this as resolved. If you still have questions, feel free to let us know.