Backup upload stuck at 100 %

  • Resolved danbase05

    (@danbase05)


    1 year, 2 months ago

    When I’m trying to upload backup from desktop to the plugin to restore, the upload getting stuck at 100%.

    debug code: BMI-eZQiP5Ta-21339

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Efe Dinler

    (@efedinler1)

    Hi @danbase05 ,

    Thank you for reaching out to us!

    It seems like this debug code is from the site you created the backup. The backup creation is successful, and it should be available on your Manage & Restore Backup(s) tab on the initial site.

    You can generate a new backup code from the site that you’re trying to upload the backup to, and we can take a look and investigate what seems to be the issue.

    Looking forward to your feedback. Thank you!

    Thread Starter danbase05

    (@danbase05)

    I have deleted the initial site, btw how to generate the new code.

    Plugin Support Efe Dinler

    (@efedinler1)

    Hi @danbase05 ,

    Please use the following steps to generate a new code from your target site;

    Troubleshooting section > Check advanced options and click on button:
    Share debug infos with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Plugin Support MixHa

    (@mixha)

    Hey @danbase05 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
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