Backup won’t upload to the remote destination(Google Drive)

  • Resolved Jed

    (@jerrald)


    3 years, 6 months ago

    Good day!

    Upon executing latest backup for a website, the backup encountered an error on the process of uploading it to the remote destination(Google Drive). Here is the log: 

    0055.460 (0) This backup set (16269*****) was an 'Always Keep' backup, and we have not yet reached any retain limits, so it should be counted in the count of how many have been retained for purposes of the 'how many to retain' count. It will not be pruned. Skipping.
0055.460 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0055.460 (0) Retain: saving new backup history (sets now: 5) and finishing retain operation
0055.462 (0) Resume backup (0b91a0******, 0): finish run
0055.463 (0) Decremented the semaphore (fd) by 1
0055.463 (0) Semaphore (fd) unlocked
0055.464 (0) There were errors in the uploads, so the 'resume' event is remaining scheduled
0055.465 (0) Rescheduling resumption 1: moving to 60 seconds from now (1631864579)
0055.466 (0) The backup has not finished; a resumption is scheduled

    And upon further checking on the log, I saw these lines:

    0024.085 (0) Requesting upload of the files that have not yet been successfully uploaded (6)
0024.086 (0) Cloud backup selection (1/1): googledrive with instance (1/1) (last)
0024.087 (0) Beginning dispatch of backup to remote (googledrive) (instance identifier s-7270a2d213e*********************)
0055.454 (0) Google Drive: ERROR: Have not yet obtained an access token from Google (has the user authorised?)
0055.455 (0) An error condition has occurred for the first time during this job
0055.456 (0) Retain: beginning examination of existing backup sets; user setting: retain_files=5, retain_db=5

    I checked the UpdraftPlus settings and my google drive is synced as the remote destination of the backup, I successfully executed a backup 5 or 7 days ago but now I got those error.

    Is it an issue on the remote destination side?

    • This topic was modified 3 years, 6 months ago by Jed.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you try to re-authenticate Google Drive? This is done by clicking on the re-authentication link in the UpdraftPlus “Settings” tab > Google Drive. Then run a test backup.

    If issue persists, please try to Wipe settings from UpdraftPlus > Advanced tools > Wiipe settings, click Wipe settings button then go back to UpdraftPlus > Settings and re-authenticate to Google Drive account and click Save changes button.

    Then run a test backup again if it works.

    Thanks,
    Bryle

    Thread Starter Jed

    (@jerrald)

    Hi, Thanks for the assistance. I re-authenticated the Google drive into the plugin settings and the issue has been resolved.

    God bless.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @jerrald,

    We’re happy to help! If you like UpdraftPlus, please do consider giving us a 5-star review: https://www.ads-software.com/support/plugin/updraftplus/reviews/?rate=5#new-post. They really help us out and let others find our plugin more easily. If you don’t think we deserve the 5 stars please let us know how we can improve, too.

    Thanks!

    @bcrodua Hi there!

    I’m using the free version, but it’s not downloading at all to my Google Drive. I tried it all afternoon. I started at noon, for four hours, and I had cancel that backup, then I tried again at 18:00 until 22:00 and it didn’t work. Both times, I kept getting errors in the backup when it was compiling tables and it would “resume” after 3000 seconds (50 minutes), then when that was up, start the same countdown again.

    So I revoked my Google Drive authorization and am trying to do a regular backup to see if it it will complete.

    My problem is that I have 27 backup ZIP files, because I have 8 Gb of photos on my website, and everytime I have to download them manually it takes so long. I thought that backing up to Google Drive would solve it but it didn’t even work once.

    Thanks for letting me know!

    V

    ACTUALLY. Now, even backing up normally (not sending to a cloud storage device) is also not working. I saw you recommend “wipe the settings” in this thread but I’m afraid I’ll erase something important, I don’t know if a menu pops up so you can see what settings you’re about to erase if you press on the button that says “wipe settings”.

    I just pasted the lines from the backup logs that showed errors

    722.315 (0) Error (table=wp_rich_web_timeline_manager, type=BASE TABLE) (table_details_error):  (Incorrect key file for table 'wp_rich_web_timeline_manager'; try to repair it)
0722.316 (0) An error condition has occurred for the first time during this job
0722.317 (0) Errors occurred during backing up the table; therefore the open file will be removed
1205.438 (1) Errors occurred whilst backing up the tables; will cease and wait for resumption
Viewing 5 replies - 1 through 5 (of 5 total)
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