Backups created with random subdomains

  • Resolved oneoption

    (@oneoption)


    10 months, 3 weeks ago

    Backups are scheduled to occur before automatic plugin updates and once a week. When complete, an email is sent to the admin. These emails show various random subdomains. For example, the subject lines read:

    • Backup?completed?for?[IP ADDRESS]
    • Backup?completed?for?ourdomain.com
    • Backup?completed?for?shop.ourdomain.com
    • Backup?completed?for?acorn.ourdomain.com

    This seems to indicate some kind of configuration error that causes backups to be made with these various subdomains and the raw IP ADDRESS. This list is a small sample of the many strange subdomains it displays, all of which seem randomly generated. We do not use these subdomains on our site.

    Backups are synced to Google Drive, and here the subdomains also appear as distinct subdirectories within /Boldgrid Backup

    Any ideas for how to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brandonco

    (@brandonco)

    Hi,

    Thanks for reaching out. I’m sorry to hear that you are getting excessive backup notifications and multiple unscheduled backups. From the looks of it these might be older sub-domains that were connected to your server at some point. It’s possible, especially if you’ve used subdomains in the past for staging purposes that the subdomains are still running their own automatic backups with the plugin.

    You have a premium ticket in with BoldGrid Support where we asked for additional information so that we can inspect the issue directly for you. If you can respond to that ticket I’m certain we can get some sure answers for you on how you should go about resolving this concern.

    Thank you and we’re looking forward to assisting you further with this!

    • This reply was modified 10 months, 3 weeks ago by brandonco.
    Thread Starter oneoption

    (@oneoption)

    Thanks for responding here, too Brandon. Your Premium Support Account Area is very small and difficult to navigate:

    • Clicking ‘Notifications’ shows no new notifications, so there is no way to see that you responded to the premium ticket
    • Clicking ‘Premium Support’ opens the page to create a new support ticket, it there is no way to show existing tickets.

    These reasons above were why I chose resubmit here.

    Could you provide me a link to the premium support conversation?

    Thanks!

    Will

    Plugin Support brandonco

    (@brandonco)

    Hi Will,

    Thanks for your reply! I do apologize if the premium support process was confusing. We did just received a new update from you in that queue and we’ve received the info needed to inspect your logs.

    I hope we can keep our contacts in the premium forum as are very limited as to the level of support we are allowed to offer in this particular forum.

    Thank you Will, please reach back out to us here if you continue to have issues with the direct contact.

Viewing 3 replies - 1 through 3 (of 3 total)
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