Backups failing

  • Resolved themotionbar

    (@themotionbar)


    3 years, 3 months ago

    Backups keep failing. Everything is up to date.

    BackupGuard version: 1.6.8.2
    Supported archive version: 5
    Database prefix: wps1_
    Site URL: XXX
    Home URL: XXX
    Uploads path: /home/customer/www/XXX/public_html/wp-content/uploads
    Site installation: standard
    OS: Linux
    Server: Apache
    User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.55 Safari/537.36
    PHP version: 7.4.26
    MySQL version: 5.7.32
    Int size: 8
    Int lib: gmp
    Memory limit: 768M
    Max execution time: 120
    Disk free space: 61.7GB
    CURL available: Yes
    Openssl version: OpenSSL 1.1.1l FIPS 24 Aug 2021
    CURL version: 7.66.0 / SSL: OpenSSL/1.1.1l-fips / libz: 1.2.11
    Email notifications: OFF
    FTP passive mode: OFF
    Exclude paths:
    Tables to exclude:
    Number of rows to backup: 1000
    AJAX request frequency: 2000
    Environment: WordPress 5.8.2
    Backup mode: Manual
    Backup type: files,database`

    SGExceptionExecutionTimeError: Execution timeout error [File: /home/customer/www/XXX/public_html/wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 137, URL: /wp-admin/admin-ajax.php]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @themotionbar ,

    Thanks for the backup log.

    We have checked it and as you got the error during the backup of the Database, please, try to change the following settings:

    1. Navigate to the ”Settings” section and decrease the ”Number of rows to backup at once” from 1000 to 500:
    https://prnt.sc/10lzmgb
    2. From the same section, please, increase the ”Request Frequency”:
    https://prnt.sc/10lzlsl

    After, make sure to save the changes and run a backup again.
    Please, let us know, if the suggestion helped.

    Best,

    BackupGuard Team

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @themotionbar ,

    How are you?
    May we know if you tried the solution?
    Did it help?
    In case you need further assistance, just get back to us.

    Best,
    Backup Guard Team

    Thread Starter themotionbar

    (@themotionbar)

    Thank you for your prompt reply. An improvement in that it started the download, but unfortunately it only downloaded a small portion (177mb/1.8gb) and said warning under status. Ran it again and the status came back failed, like the initial problem.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @themotionbar ,

    Thanks for getting back to us and sorry for the late response.

    In case you still face the issue, please, send us the backup log of the last failed backup to check:

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Thanks,
    BackupGuard Team

Viewing 4 replies - 1 through 4 (of 4 total)
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