Backups from different websites show up on wrong site!

  • Resolved karenhigginson

    (@karenhigginson)


    4 months, 4 weeks ago

    When I went to create a manual backup on my site today, there were multiple backups sitting there (not there yesterday). The backups were from all of the other websites that I maintain and save to my google drive’s updraft folder. I had no choice but to delete them from this website, which then also removed them from my Google Drive. How did this happen?? I removed all of the other website ones, except one, which will not delete. So I have a backup sitting there from ANOTHER website that I can’t remove. It didn’t get deleted when I did today’s backup either, when it should have as I have it set to max 2 backups. Delete local backup is checked in the advanced settings. I have today’s backup from this website, one from tihs website from the other day, and the one from the other website. There is no Log button next to it either. I tried to manually delete it but it’s not showing up in my website’s updraft file.

    Here is the log from today’s backup, if that helps. https://pastebin.com/Wz7xwC9w

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    I am sorry to hear about this issue. Thank you for the log file, the backup appears to be successful, in terms of the problems you have been having, this can happen if:

    1. One Google Drive directory is shared between multiple sites
    2. The user rescans this shared directory using the?rescan remote storage?link so that all backups are added to the?UpdraftPlus?>>?Backup / Restore?>>?Existing backups?section regardless of which site they are from. It should be noted that backups rescanned in this way will have no log files.

    For the backup that you cannot remove, please could you click the Delete button again next to this set and on the popup box untick also delete from remote storage.

    To delete the backups from this section without removing them from Google Drive, this should always be unticked.

    Once the other site backups are removed the number of backups visible in Existing backups for that site should be consistent with your schedule.

    Thread Starter karenhigginson

    (@karenhigginson)

    Thank you kindly. I’ll create different folders in Google drive for each client. The delete option worked.

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    You’re welcome, thank you for letting us know. Just to be clear, to use different folders with Google Drive requires a premium add-on.

Viewing 3 replies - 1 through 3 (of 3 total)
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