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  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sending the backup log.

    It shows that the backup did not successfully complete. UpdraftPlus will only delete the backup once the backups are sent to your remote storage. The log shows that the backup gets killed off while backing up the “uploads” component of your website. The most common reason for this is when the server has reached the resource limit.

    To resolve, please ask your hosts/server admin to increase the limit (I/O limit, maximum_execution_timeout, and site memory) or ask them to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Best Wishes,
    Bryle

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