BackWPup – Issue with S3

Hi @rbpe26
sorry to hear that, so you are running Amazon’s AWS S3?
Correct?
Thanks!

Hi,
Sorry for the late reply, I might have been interrupted as I did answer but obviously not send it.

Yes you are correct I run Amazon S3.

Thanks in advance for any help..

Kind regards,
Rapha?l

@rbpe26
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),

Hi,
Well I did reply I think, how can I help fixing this?

Kind regards,
Rapha?l

@rbpe26
oopz, I’m sorry was my mistake, for now, please help me try to install the older plugin version here: https://downloads.www.ads-software.com/plugin/backwpup.3.6.9.zip
Let me know how it goes.
Thank you!

Hello,
I tried it, actually it still does not work but I cannot select the right Amazon region, my bucket is in the region Europe West Paris which is not listed with the 3.9.1. Is there a way to add it somewhere by patching something?

Strangely enough the bucket still appears in the drop down list as soon as I enter a set of keys.

Your help is the still welcome.

Kind regards,

Rapha?l

Any idea?

The problem is that this plugin doesn’t use the AWS SDK. It also breaks other plugins.

@rbpe26
Please help us try the new version which fixed s3 issue, thank you so much!
https://www.dropbox.com/s/hcd4p5tr37m1ivc/backwpup-1474.zip?dl=0
Looking forward to hearing new feedback from you ^^

Thanks, I tried but without success, is the issue a common one?
Now I wonder if my aw S3 is properly configured. (But it works with another tool)

Thanks.

@duongcuong96

Are you now using the official AWS SDK? If not, you will continue to have problems.

@rbpe26
which S3 destination did you using now exactly?
If you did not configure S3 location correctly, the issue S3 bucket not exist will happen.

@tresero yes we using AWS SDK

Hi,
I am using a common S3 in the region EU (Paris) eu-west-3.
I can confirm the bucket is fully functional and access is ok.
When entering the key as parameters I immediately get the existing buckets to select.
Nevertheless when executing the backup it fails with the message bucket inexistent .
I tried the version you sent me
Thanks for your help.

Hi again,

I retested carefully with the build you sent me 1474.(uninstall/reinstall from scratch)
I can attest the behaviour is still the same.
I can create a task, select S3 service, then from S3 tab, select region, enter Access key + secret key. then I can select the bucket, so it exists and is visible and accessible.
Nevertheless when I execute the task I get always the same message Bucket XXX doesn’t exist where XXX is the correct bucket name.

I check the access to the bucket via the set access Key+Secret key, it works with another plug-in so this is ok too.

Any idea? I am still keen to make it works as I like your plug-in. Should you have idea how to investigate please let me know.

Kind regards,

I started using BackWPup just a week ago as a replacement for UpdraftPlus which created a huge cpu load on the server. BackWPup is now configured on different sites, all using the AWS S3 as backup destination. Some are performing as intended, while other are suffering from the problem described here by @rbpe26 : Bucket does not exist. I have exactly the same situation : entering AWS keys enables the bucket drop down , where the bucket is visible. All parameters are OK, but still mentiones “bucket does not exist” in error log.

It is strange to see this post being marked as resolved , while I don’t see a working solution ??

FYI :
* WP version 5.4.2
* BackWPup version 3.7.1
* AWS S3 locations : Germany & Ireland