Bad Billling Practices

  • I was billed for additional services even though I selected no for any additional services. My bank was charged immediately 153.00. I immediately called and cancelled. A week has passed and I still haven’t received a refund. I called and was told that I needed to receive a cancellation email that I should use to fill out a form to get my refund. The account person told me that I have made the transaction on July 10 when I know that I completed the transaction on July 11. How does an automated system backdate a transaction by 24 hours?

    What was I waiting for? It is now July 17 and now I have completed the form, let’s see how long I wait for the refund to hit my bank account. This is not a trustworthy thing if a company immediately takes too much, then fails to tell you what needs to be done to get a refund and leads customers to belief it is all my responsibility and my fault.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I’m sorry but it’s not clear what this has to do with WordPress.

    Sorry but we have no idea what you are talking about. Everything on www.ads-software.com is free. If you have an issue with your hosting company, please contact them directly yourself. We cannot help you with that here.

    Thread Starter jdm246

    (@jdm246)

    My apologies for the confusion. I believed the post regarding my bad experience with Bluehost webhosting would show up in a thread underneath a Bluehost heading and that my comments would make sense in that context. If necessary, delete my post.

    Thread Starter jdm246

    (@jdm246)

    There is some connection to wordpress if you are recommending them and people are trusting that recommendation, right?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    If you feel there are issues with one of the hosts listed here, please send a note to hosting dash feedback at this domain. If the situation warrants they’ll work with you and your host on a solution. They also realize that they can’t highlight every good host, but if you have a favorite host you think they should feature here, email hosting dash application at this domain.

    https://my.bluehost.com/cgi/help/122

    That says that refunds to a credit card may take up to 10 business days and that PayPal refunds usually arrive within 24 hours.

    Hi there,

    I cancelled the free trial of my membership because I wasn’t ready to commit to it and didn’t see that I had confirm the cancellation in my inbox. I was charged $99 and am not happy about it one bit. I want a refund and there is no way to even try to contact someone. Does anyone know how to get a refund?

    Thank you for any help!

    @thebeardandthebaker – you are asking on the wrong forums — www.ads-software.com does not have any paying anything. For WordPress.COM questions, ask here:

    https://en.forums.wordpress.com/

    Closing this thread – as www.ads-software.com has no billing whatsoever.

Viewing 9 replies - 1 through 9 (of 9 total)
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