Bad plugin, Bad support

  • I install it with Avada theme and WP Rocket plugin. Try in Several PCs and phones and sometimes Gtranslate shows sitemap instead each page. Support repeats several times the same: “is a cache issue, refresh and try incognito window”. Imagine you have to write in your website: if you don’t see translation, refresh. Bad idea try this plugin.

    • This topic was modified 5 years, 11 months ago by juanjomunoz.
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  • Plugin Author edo888

    (@edo888)

    Hi,

    I’m sorry you had a bad experience with GTranslate.

    I can see that you were using our paid version with sub-directory URL structure and it seems that you were having caching issues. As I see it, the reason could be your WP Rocket caching plugin. Have you tried disabling it to see if the problem is gone?

    Usually sub-directory URL structure depends on your server internals and how it handles caching. I would recommend to use sub-domain URL structure instead, which doesn’t depend on your server internals.

    Please give us another chance to configure GTranslate properly on your server. We are ready to offer you 3 month free service to rehabilitate the situation.

    Thanks! ??

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