Thank you for your response. As the client, I want to express my frustration with the ongoing issues we’ve experienced with your plugin updates. Our project’s success relies heavily on the functionality of your product, and unfortunately, recent versions have caused significant disruptions to our production site.
Despite troubleshooting efforts, including deactivating other plugins and themes, we continue to encounter lagging and performance issues directly attributed to your plugin. This is particularly concerning as our site operates smoothly when your plugin is disabled.
We purchased your plugin with the expectation that it would seamlessly fulfill its intended purpose. However, the persistent issues we’ve encountered contradict this expectation. While we understand that updates can introduce unforeseen challenges, it’s disheartening to experience such fundamental issues with a product we’ve invested in, especially considering we opted for a lifetime license.
We’re not seeking additional features; we simply want the plugin to function reliably out of the box. It’s frustrating to observe other plugin developers swiftly addressing bugs and issues with their products, while we struggle to receive adequate support for yours.
Our intent in providing feedback is not to criticise but to highlight the impact these issues have on our business operations.
