Thanks for the support!

  • We had a problem with a subscription, after contacting the support, it got solved quickly and professionally.

    Many Thanks!

    • This topic was modified 4 years, 2 months ago by gianxgian.
    • This topic was modified 4 years, 2 months ago by gianxgian.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Paolo

    (@paoltaia)

    Hi Gianxgian,

    I’m sorry that you find our services to be unprofessional.

    As far as I know, the vast majority of plugin developers will only let you download from their servers while your license is valid.

    That said, if you tell me the username of your account with us, I’ll be glad to send you a copy of the files that were available before your license expired. I couldn’t find any similar request recently on our support system archives or I would have contacted you directly.

    Let me know,

    Thanks and all the best

    • This reply was modified 4 years, 2 months ago by Paolo.
    Thread Starter gianxgian

    (@gianxgian)

    Hi Paolo, thanks for your reply. I’m forwarding to you the email from the 14th August that we sent to the support.

    I’ll also gladly change the review.

    Is there a way to forward it to you privately?

Viewing 2 replies - 1 through 2 (of 2 total)
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