BAD! They quietly disable iDeal, no email to me, site w/o checkout for months.

My business by design has little transactions, but big ones when they happen. Upon setting up my website and testing the backend, including Mollie integration, it took me a few months after that to finalize the frontpage and marketing channels and have potential customers visit the website.

Unbeknownst to me, Mollie had since disabled my iDeal checkout options after 3 months for ‘inactivity’. This was on January 2022.

>>>They never told me about this, and never sent me a notification. <<<

I verified with support, and they said, verbatim: “We do not generally send emails regarding this.”

iDeal was disabled on their end, and I was left without any sales. Unbeknownst to me, I figured I was simply not getting enough traffic to my site leading to 0 sales, so I spent a significant amount of money on Google Ads in Q1 and Q2 of 2023, got plenty of clicks, but still no sales.

Only recently, I by accident discovered in Mollie’s dashboard over at mollie.com that my iDeal integration had been unilaterally ‘paused’ by them. Hence, my site had been operating for over a year without a valid checkout option (which also did not show up in my wordpress / woocommerce dashboard because the plugin itself was working fine). This explains why I did not sell anything. It also means all my marketing investments were completely wasted.

I dug back into my emails and correspondence and indeed found no notification of any service being disabled. They simply never told me.

Support was not helpful and was mostly confused by their own messages, referring back to an email they sent on October 6th 2 years prior, when they asked for verification documents. Support said “you still need to send documents”. I had to point out the fact that they were referring to emails of 2 years prior. Only after that, they were able to tell me they had actually unilaterally suspended my services due to ‘inactivity’.

It’s a total stretch and indefensible to not send out notifications and emails when you unilaterally disable services. They never even offered an apology for failing to send out such notification when they disable services that literally break the site and disable sales.

I’ll be looking for an alternative. Mollie is clearly unprofessional.