Badly scaled photos

  • Semi-loss photo compression causes some photos to crop badly. These are photos that need to be cropped.

    This is caused by the option “Enable Smart cropping of the images where applicable.” If I turn it off, the photos upload and crop fine to the web.

    Unfortunately, the customer was late to this situation, so we will have to fix a lot of photo galleries.

    Any idea how to solve this elegantly?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi there,

    Thank you for your message. We’re sorry to hear about this problem. ??

    In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

    • Screenshots?or a?screen recording?that show the issue in action. If possible, please include?relevant links to the images?as well.
    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Screenshots of your ShortPixel plugin settings (ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize).
    • Finally, is the issue occurring in more than one web browser (Chrome, Firefox, Edge, Safari, etc.)?

    We look forward to working with you to resolve the issue.

    Best,

Viewing 1 replies (of 1 total)
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