Bancontact error
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I get the error Unexpected error in: woocommerce/checkout-payment-block if, after choosing the Bancontact option, I do not make a payment, but choose any other payment method. I made a video to make it easier to understand https://youtu.be/0tBDPKAfygU
I also don’t see Klarna’s payment method. The option is enabled in the Stripe admin panel and in the plugin settings.
Please help to solve the errors.
The page I need help with: [log in to see the link]
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Hi there @svietaklymovets,
Thanks for sharing a detailed description of the issue you’re facing. The error you’re experiencing with the WooCommerce checkout-payment-block after choosing the Bancontact option and then switching to another payment method is unusual.
Could you please help us confirm if there are any Stripe error messages generated under, WooCommerce > Status > Logs?
2024-07-05T01:06:01+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:02+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:02+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:03+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:03+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:04+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T01:06:05+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:21+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:21+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:21+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:22+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:23+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:23+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T03:18:24+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T04:19:28+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
sources/src_1PZ3cJICGH9P59OTaFzPWCBT
====End Log====2024-07-05T04:19:29+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers request: Array
(
[email] => [email protected]
[description] => Name: Svitlana Klymovets, Gast
[name] => Svitlana Klymovets
[metadata] => Array
(
)[preferred_locales] => Array ( [0] => de-DE ) [address] => Array ( [line1] => Via Carlos Sforza, 2 [line2] => [postal_code] => 02100 [city] => Rieti [state] => RI [country] => IT ))
====End Log====
2024-07-05T04:19:29+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers response with stripe-version: 2019-09-09
====End Log====2024-07-05T04:19:29+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers/cus_QPtPtlbbkOyRLI request: Array
(
[email] => [email protected]
[description] => Name: Svitlana Klymovets, Gast
[name] => Svitlana Klymovets
[metadata] => Array
(
)[preferred_locales] => Array ( [0] => de-DE ) [address] => Array ( [line1] => Via Carlos Sforza, 2 [line2] => [postal_code] => 02100 [city] => Rieti [state] => RI [country] => IT ))
====End Log====
2024-07-05T04:19:30+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
customers/cus_QPtPtlbbkOyRLI response with stripe-version: 2019-09-09
====End Log====2024-07-05T04:19:30+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Info: Begin processing payment for order 112883 for the amount of 1.00
====End Log====2024-07-05T04:19:30+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents request: Array
(
[amount] => 100
[currency] => eur
[description] => Prima Einkauf – Gute Laune – Bestellung 112883
[metadata] => Array
(
[customer_name] => Svitlana Klymovets
[customer_email] => [email protected]
[order_id] => 112883
[site_url] => https://primaeinkauf.de
)[capture_method] => automatic [payment_method_types] => Array ( [0] => card [1] => klarna [2] => eps [3] => bancontact ) [source] => src_1PZ3cJICGH9P59OTaFzPWCBT [customer] => cus_QPtPtlbbkOyRLI [shipping] => Array ( [name] => Svitlana Klymovets [address] => Array ( [line1] => Via Carlos Sforza, 2 [line2] => [city] => Rieti [country] => IT [postal_code] => 02100 [state] => RI ) ))
====End Log====
2024-07-05T04:19:31+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents response with stripe-version: 2019-09-09
====End Log====2024-07-05T04:19:31+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe PaymentIntent pi_3PZ3cMICGH9P59OT01iXoOnj initiated for order 112883
====End Log====2024-07-05T04:19:31+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PZ3cMICGH9P59OT01iXoOnj/confirm request: Array
(
[source] => src_1PZ3cJICGH9P59OTaFzPWCBT
)====End Log====
2024-07-05T04:19:33+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_3PZ3cMICGH9P59OT01iXoOnj/confirm response with stripe-version: 2019-09-09
====End Log====2024-07-05T04:19:33+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe PaymentIntent pi_3PZ3cMICGH9P59OT01iXoOnj succeeded for order 112883
====End Log====2024-07-05T04:19:33+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3PZ3cMICGH9P59OT0jz2Q2gC
[object] => charge
[amount] => 100
[amount_captured] => 100
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] => txn_3PZ3cMICGH9P59OT0v3ta30k
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => Rieti
[country] => IT
[line1] => Via Carlos Sforza, 2
[line2] =>
[postal_code] => 02100
[state] => RI
)[email] => [email protected] [name] => Svitlana Klymovets [phone] => +39 389 050 7509 ) [calculated_statement_descriptor] => PRIMA EINKAUF [captured] => 1 [created] => 1720153171 [currency] => eur [customer] => cus_QPtPtlbbkOyRLI [description] => Prima Einkauf - Gute Laune - Bestellung 112883 [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => 1 [metadata] => stdClass Object ( [customer_email] => [email protected] [customer_name] => Svitlana Klymovets [order_id] => 112883 [site_url] => https://primaeinkauf.de ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => pi_3PZ3cMICGH9P59OT01iXoOnj [payment_method] => src_1PZ3cJICGH9P59OTaFzPWCBT [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [amount_authorized] => 100 [brand] => visa [checks] => stdClass Object ( [address_line1_check] => fail [address_postal_code_check] => pass [cvc_check] => ) [country] => IT [exp_month] => 2 [exp_year] => 2029 [extended_authorization] => stdClass Object ( [status] => disabled ) [fingerprint] => 71VuNFKeqWCXPCD8 [funding] => debit [incremental_authorization] => stdClass Object ( [status] => unavailable ) [installments] => [last4] => 0206 [mandate] => [multicapture] => stdClass Object ( [status] => unavailable ) [network] => visa [network_token] => stdClass Object ( [used] => 1 ) [overcapture] => stdClass Object ( [maximum_amount_capturable] => 100 [status] => unavailable ) [three_d_secure] => [wallet] => stdClass Object ( [dynamic_last4] => 0206 [google_pay] => stdClass Object ( ) [type] => google_pay ) ) [type] => card ) [radar_options] => stdClass Object ( ) [receipt_email] => [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzFPWGhQMUlDR0g5UDU5T1Qo1OidtAYyBgKAwgjk5zosFoYnT_91XBfcJ5F8XO6-xHR09VtIcsIHH-ClOtTN4TvRdBFRw3cEHBjKR9M [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3PZ3cMICGH9P59OT0jz2Q2gC/refunds ) [review] => [shipping] => stdClass Object ( [address] => stdClass Object ( [city] => Rieti [country] => IT [line1] => Via Carlos Sforza, 2 [line2] => [postal_code] => 02100 [state] => RI ) [carrier] => [name] => Svitlana Klymovets [phone] => [tracking_number] => ) [source] => stdClass Object ( [id] => src_1PZ3cJICGH9P59OTaFzPWCBT [object] => source [amount] => [card] => stdClass Object ( [address_line1_check] => fail [address_zip_check] => pass [brand] => Visa [country] => IT [cvc_check] => [dynamic_last4] => 0206 [exp_month] => 2 [exp_year] => 2029 [fingerprint] => 71VuNFKeqWCXPCD8 [funding] => debit [last4] => 0206 [name] => [three_d_secure] => optional [tokenization_method] => android_pay ) [client_secret] => src_client_secret_xLd9qGwnU6J5Hr9RckElywE5 [created] => 1720153172 [currency] => [flow] => none [livemode] => 1 [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => Rieti [country] => IT [line1] => Via Carlos Sforza, 2 [line2] => [postal_code] => 02100 [state] => RI ) [email] => [email protected] [name] => Svitlana Klymovets [phone] => +39 389 050 7509 [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [source_transfer] => [statement_descriptor] => [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] =>)
====End Log====
2024-07-05T04:19:33+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
balance/history/txn_3PZ3cMICGH9P59OT0v3ta30k
====End Log====2024-07-05T05:18:29+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T05:34:17+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_methods request: Array
(
[customer] => cus_QMcGuCylbWeiae
[type] => bancontact
[limit] => 100
)====End Log====
2024-07-05T05:34:17+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_methods response with stripe-version: 2019-09-09
====End Log====2024-07-05T05:57:16+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_methods?expand[]=data.sepa_debit.generated_from.charge&expand[]=data.sepa_debit.generated_from.setup_attempt request: Array
(
[customer] => cus_QMcGuCylbWeiae
[type] => sepa_debit
[limit] => 100
)====End Log====
2024-07-05T05:57:17+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_methods?expand[]=data.sepa_debit.generated_from.charge&expand[]=data.sepa_debit.generated_from.setup_attempt response with stripe-version: 2019-09-09
====End Log====2024-07-05T06:55:18+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T09:16:19+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T11:22:08+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====2024-07-05T11:33:21+00:00 DEBUG
====Stripe Version: 8.4.0====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
account
====End Log====Hello. I have updates on existing questions as well as a few new questions:
- The error with Bancontact went away by itself, as if it had never happened https://www.youtube.com/watch?v=OLJ-w4j-lZ0. Can it come back?
- We have not been able to find out why there is no payment method through Klarna.
- On the product page, the PayPal and Apple payment buttons are next to each other without indentation https://primaeinkauf.de/product/platzsparende-kleiderbuegel/ Please help to make an indentation or tell how to do it.
- On the product page the inscription Pay with Google Pay is translated into German https://prnt.sc/ypolXvIGeMOC, while in the Cart and on the Checkout page it is not https://prnt.sc/V7MEMInBDhC – Please tell me why so and how can we translate them?
Hey, @svietaklymovets!
The error with Bancontact went away by itself, as if it had never happened?https://www.youtube.com/watch?v=OLJ-w4j-lZ0. Can it come back?
That’s great to hear!
Since we don’t know what caused it, it is possible it will come back.
If it does, please let us know so we can assist you further.We have not been able to find out why there is no payment method through Klarna.
Can you please share some screenshots so we can take a look?
We need screenshots of what you see under:
- WooCommerce > Settings > Payments > Stripe
- WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings
On the product page, the PayPal and Apple payment buttons are next to each other without indentation?https://primaeinkauf.de/product/platzsparende-kleiderbuegel/?Please help to make an indentation or tell how to do it.
This is something that has to do with your theme. Please reach out to its support so they can assist you further with this ??
On the product page the inscription Pay with Google Pay is translated into German?https://prnt.sc/ypolXvIGeMOC, while in the Cart and on the Checkout page it is not?https://prnt.sc/V7MEMInBDhC?– Please tell me why so and how can we translate them?
WooCommerce translation is handled by our amazing community. Not all languages are 100% translated, so sometimes parts of the website will remain in English. You can check this site to see how is the translation on your language going.
You can also use plugins like Loco Translate to translate your website more easily. Please note that this is a third-party plugin, so we aren’t able to provide support for it. If you need help with the plugin you can reach out to their support here.
Here you can find more information about translations.
Have a wonderful day!
We have not been able to find out why there is no payment method through Klarna.
Can you please share some screenshots so we can take a look?
Klarna also appeared itself.
On the product page, the PayPal and Apple payment buttons are next to each other without indentation https://primaeinkauf.de/product/platzsparende-kleiderbuegel/ Please help to make an indentation or tell how to do it.
This is something that has to do with your theme. Please reach out to its support so they can assist you further with this ??
Ok,. Thanks.
I had another difficulty. When going to the site from the Facebook application through advertising, people with Android smartphones do not see the Pay with Google button, while if you go to the Chrome browser, the button appears. Could you please check? Here is the link to the ad https://fb.watch/td0jw9Tkjb/
Tell me please maybe it is possible to add Google/Apple among the possible payment options so that they are always displayed, regardless of the device. Like in this Shopify store https://prnt.sc/bLASrewXO45K
Hey, @svietaklymovets!
When going to the site from the Facebook application through advertising, people with Android smartphones do not see the Pay with Google button, while if you go to the Chrome browser, the button appears. Could you please check? Here is the link to the ad?https://fb.watch/td0jw9Tkjb/
This happens because the Google Pay button only shows on browsers that have Google Pay set up. Since the native browser within Facebook does not have that option, it won’t show. They would need to click on the three setting dots and select to open the link on a browser they do have Google Pay set up.
Tell me please maybe it is possible to add Google/Apple among the possible payment options so that they are always displayed, regardless of the device. Like in this Shopify store?https://prnt.sc/bLASrewXO45K
The screenshot you shared is from Chrome on desktop, correct?
Can you please confirm if you are able to see the Google Pay option when clicking on a link from Facebook?
Looking forward to your reply.
Have a wonderful day!
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