Bancontact payment

  • Resolved morganblondeau

    (@morganblondeau)


    6 months ago

    Hello,

    Since the latest update of the plugin, I have been experiencing issues with all payments made via Bancontact.

    Orders are automatically changing from “in progress” to “failed”. However, the payment was successful on Stripe’s side, but I receive the following order note: “Error processing payment. Reason: The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first. Order status changed from In Progress to Failed.”

    Thank you for your help.

    Have a great day.

    Best regards,
    Morgan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @morganblondeau

    The backend payment logic in this latest update wasn’t changed so I don’t think your issue is specifically related to the update.

    Can you share a product page link so your checkout page can be reviewed?

    Kind Regards,

    Thread Starter morganblondeau

    (@morganblondeau)

    Thank you for your prompt response.

    Here is the link to a product page : Product page

    In the meantime, I received another order via Bancontact, and everything went smoothly.

    I also experienced a similar issue with Klarna in April, where orders remained pending payment without progressing to the “order in progress” status. Currently, it seems that I no longer have this issue with Klarna.

    I wish you a pleasant evening.

    Best regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @morganblondeau

    Typically, when an order fails to transition from pending to another status like processing or completed it means WooCommerce encountered an exception triggered by a 3rd party plugin.

    If you check your WooCommerce > Status > Logs you may be able to find more information about the source of the exception, if one was triggered.

    I did observe the following Javascript error on your checkout page, which you will want to address:

    Uncaught TypeError: Cannot read properties of undefined (reading 'source_type')
    at HTMLElement.connectedCallback (order-attribution.min.js?ver=8.9.1:1:1702)
    at order-attribution.min.js?ver=8.9.1:1:1404
    at order-attribution.min.js?ver=8.9.1:1:2109

    That error is not related to the Stripe plugin.

    Kind Regards

    Thread Starter morganblondeau

    (@morganblondeau)

    Thank you for your attention.

    I’ll check the JS error.

    Have a nice day.

    Sincerely,

    Morgan

Viewing 4 replies - 1 through 4 (of 4 total)
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