Banner is not showing

  • Resolved Javier Ferraz

    (@javierferraz)


    2 years, 6 months ago

    Hi there guys,

    I am trying to configure the plugin to show the banner but for some reason is not working… :/

    I’ve checked other tickets here and assure that I’ve set Yes in Consent/statistics, and some services (like Google Fonts) in Consent/Services.

    I have no cache plugins activated (I don’t know if maybe is there any cache from my hosting activated… could be…).

    I’ve double checked all the banner configurations also, and seems there is nothing pending there…

    Can you please take a look to this? Thanks a lot, hope you can help.

    Thanks for your effor, regards

    • This topic was modified 2 years, 6 months ago by Javier Ferraz.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @javierferraz,

    The CSS file for the banner isn’t able to load due to a “403 Forbidden” error, which is likely due to insufficient folder permissions for the /uploads/ directory (or possibly, a security plugin that blocks this).

    Could you set the folder permissions of the /uploads/ directory to 755 by following the steps in this article? https://complianz.io/folder-permissions/

    Kind regards,
    Jarno

    Thread Starter Javier Ferraz

    (@javierferraz)

    Thanks for you quick response Jarno!

    The permissions were set already to 755 but following your ideas (plugins, hosting security extra directives, etc.) I’ve discovered that in all the /uploads/ folders I had a htaccess denying all the files format except for images…

    I’ve commented some lines in the uploads complianz folder (where the css files are) and inmediately all worked!

    Thanks a lot! Great support!

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @javierferraz,

    Thank you for confirming the solution!

    I’m glad to hear you were able to address the issue already.

    Please feel free to reach out if any further questions about the plugin arise.

    Kind regards,
    Jarno

Viewing 3 replies - 1 through 3 (of 3 total)
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