Banner is not showing

Hi @alexg9,

I see the banner appearing on pages such as /cuentos-infantiles/cuentos-infantil/donde-esta-osito-cuento/, but not the home page of the site.

If you’ve confirmed that the behavior is not related to caching/optimization;

The next thing I would check is whether it might be related to the theme, i.e. by checking if this behavior persists when temporarily switching to a default WordPress Theme (such as one of the Twenty Twenty- themes). If not, your theme might be missing some WordPress hooks such as wp_footer(), after which Complianz can’t load.

Kind regards, Jarno

Hi Jarnovos,

Thanks for the answer. I was able to get the banner to appear, but I’ve discovered another problem:

When you revoke the cookie consent, the banner doesn’t reappear. It should appear when the user revokes the consent, giving them the opportunity to accept the cookies again. Could you check it?

You can revoke the consent in the URL listed before going to the bottom of the page and clicking on the red button.

Hi @alexg9,

By default, a button that can be used to re-open the banner, “Manage Consent”, is added to the bottom right corner of the page. Although it seems to be disabled in your case, at the moment.

You can change the display options of the button under Complianz -> Cookie Banner -> General, by changing the setting “Manage consent display options”.

Or add a link to open the banner instead: https://complianz.io/add-a-link-to-show-the-cookie-banner/

Kind regards, Jarno

Hello there Jarnovos!

Yes, I know that option, but we are not interested since it messes up the UX a bit. Is there a filter so that the Consent Manager display options appear only for users who have not accepted cookies?

Hi @alexg9,

If I understand the request correctly; you want to make the banner re-appear each time the user revokes their consent?

It’s not default behavior to have the banner re-appear each time the user revokes their consent, after all, they made their decision already. I would personally say that this hinders the UX as well; or at the very least steers the user towards accepting instead of denying.

Kind regards, Jarno

Hi @alexg9,

I re-read your last request and think I misunderstood it previously. You could indeed hide the Manage Consent button, for example only if Marketing consent is obtained. The following CSS will do that (can be added under Appearance -> Customize -> Additional CSS).

body.cmplz-marketing button.cmplz-manage-consent {
    display: none;
}

Kind regards, Jarno