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Hey, @javiermargencom!

It appears that the Pressidium Cookie Consent plugin isn’t active on the website you shared. It may be temporarily deactivated or uninstalled, making it tricky to troubleshoot.

Without knowing your selected options, please ensure the “Autorun” option is enabled in the plugin settings, or that you’re manually calling the pressidiumCookieConsent.show() method.

Would you mind sharing your settings? Navigate to wp-admin → Cookie Consent, under the “General” tab, scroll down, click “Export Settings,” and share the resulting JSON file.

Hello Konstantinos.

The autorun option was enabled.

Here are the settings. I deactivated the plugin as it did not work.

{“autorun”:true,”force_consent”:false,”autoclear_cookies”:false,”page_scripts”:false,”hide_from_bots”:false,”reconsent”:false,”delay”:0,”cookie_expiration”:365,”cookie_path”:”/”,”cookie_domain”:”marketing.pressentia.com”,”auto_language”:”browser”,”cookie_name”:”pressidium_cookie_consent”,”languages”:{“en”:{“consent_modal”:{“title”:”Cookie Consent”,”description”:”Hi, we use cookies to ensure the website’s proper operation, to analyze traffic and performance, and to provide social media features. Cookie Settings
“,”primary_btn”:{“text”:”Accept all”,”role”:”accept_all”},”secondary_btn”:{“text”:”Accept necessary”,”role”:”accept_necessary”}},”settings_modal”:{“title”:”Cookie preferences”,”save_settings_btn”:”Save settings”,”accept_all_btn”:”Accept all”,”reject_all_btn”:”Reject all”,”close_btn_label”:”Close”,”cookie_table_headers”:[{“name”:”Name”},{“domain”:”Domain”},{“expiration”:”Expiration”},{“path”:”Path”},{“description”:”Description”}],”blocks”:[{“title”:”Cookie usage ??”,”description”:”We use cookies to ensure the website’s proper operation, to analyze traffic and performance, and to provide social media features. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.”},{“title”:”Strictly necessary cookies”,”description”:”These cookies are necessary for the website to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.”,”toggle”:{“value”:”necessary”,”enabled”:true,”readonly”:true},”cookie_table”:[]},{“title”:”Performance and Analytics cookies”,”description”:”These cookies allow us to analyze visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.”,”toggle”:{“value”:”analytics”,”enabled”:false,”readonly”:false},”cookie_table”:[{“name”:”Google”,”domain”:”google.com”,”expiration”:”1 a?o”,”path”:””,”description”:”Gestiona los análisis de la página”,”is_regex”:false}]},{“title”:”Advertisement and Targeting cookies”,”description”:”These cookies may be set through our site by our social media providers and/or our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.”,”toggle”:{“value”:”targeting”,”enabled”:false,”readonly”:false},”cookie_table”:[]},{“title”:”Functionality and Preferences cookies”,”description”:”These cookies allow us to provide enhanced functionality and personalization by storing user preferences.”,”toggle”:{“value”:”preferences”,”enabled”:false,”readonly”:false},”cookie_table”:[]},{“title”:”More information”,”description”:”For any queries in relation to our policy on cookies and your choices, please contact us.”}]}},”es”:{“consent_modal”:{“title”:”Permiso para cookies”,”description”:”Usamos cookies para asegurar que este web funciona correctamente y analizar el tráfico y el rendimiento. Ajustes”,”primary_btn”:{“text”:”Aceptar todas”,”role”:”accept_all”},”secondary_btn”:{“text”:”Aceptar sólo las necesarias”,”role”:”accept_necessary”}},”settings_modal”:{“title”:”Preferencias de cookies”,”save_settings_btn”:”Guardar”,”accept_all_btn”:”Aceptar todo”,”reject_all_btn”:”Rechazar todo”,”close_btn_label”:”Cerrar”,”cookie_table_headers”:[{“name”:””},{“domain”:””},{“expiration”:””},{“path”:””},{“description”:””}],”blocks”:[{“title”:”Uso de cookies”,”description”:”Pulsa en las categorías para cambiar los ajustes. Si cambias los ajustes, se modificará tu experiencia en esta web y algunos servicios se verán afectados. “},{“title”:”Cookies necesarias”,”description”:”Sin estas cookies el sitio no funcionará”,”toggle”:{“value”:”necessary”,”enabled”:true,”readonly”:true},”cookie_table”:[]},{“title”:”Cookies de análisis”,”description”:”Nos permiten analizar el tráfico web”,”toggle”:{“value”:”analytics”,”enabled”:false,”readonly”:false},”cookie_table”:[{“name”:”Google”,”domain”:”google.com”,”expiration”:”1 a?o”,”path”:””,”description”:”Gestiona los análisis de la página”,”is_regex”:false}]},{“title”:””,”description”:””,”toggle”:{“value”:”targeting”,”enabled”:false,”readonly”:false},”cookie_table”:[]},{“title”:””,”description”:””,”toggle”:{“value”:”preferences”,”enabled”:false,”readonly”:false},”cookie_table”:[]},{“title”:”Más información”,”description”:”Para más información, ponte en contacto con nosotros”}]}}},”gui_options”:{“consent_modal”:{“layout”:”box”,”position”:”middle right”,”transition”:”slide”,”swap_buttons”:false},”settings_modal”:{“layout”:”box”,”position”:”left”,”transition”:”slide”}},”pressidium_options”:{“primary_btn_role”:”accept_all”,”secondary_btn_role”:”accept_necessary”,”cookie_table”:{“necessary”:[{“name”:”Wordpress”,”domain”:”marketing.pressentia.com”,”expiration”:”1 a?o”,”path”:””,”description”:”Gestiona la configuración de WordPress”,”is_regex”:false}],”analytics”:[{“name”:”Google”,”domain”:”google.com”,”expiration”:”1 a?o”,”path”:””,”description”:”Gestiona los análisis de la página”,”is_regex”:false}],”targeting”:[],”preferences”:[]},”blocked_scripts”:[],”colors”:{“bg”:”#f9faff”,”text”:”#112954″,”btn-primary-bg”:”#0a96a5″,”btn-primary-text”:”#f9faff”,”btn-primary-hover-bg”:”#1d2e38″,”btn-primary-hover-text”:”#f9faff”,”btn-secondary-bg”:”#dfe7f9″,”btn-secondary-text”:”#112954″,”btn-secondary-hover-bg”:”#7cafb5″,”btn-secondary-hover-text”:”#112954″,”toggle-bg-off”:”#0a96a5″,”toggle-bg-on”:”#000000″,”toggle-bg-readonly”:”#7cafb5″,”toggle-knob-bg”:”#fff”,”toggle-knob-icon-color”:”#ecf2fa”,”cookie-category-block-bg”:”#ebeff9″,”cookie-category-block-bg-hover”:”#7cafb5″,”section-border”:”#f1f3f5″,”block-text”:”#112954″,”cookie-table-border”:”#e1e7f3″,”overlay-bg”:”rgba(230, 235, 255, .85)”,”webkit-scrollbar-bg”:”#ebeff9″,”webkit-scrollbar-bg-hover”:”#0a96a5″},”record_consents”:true,”gcm”:{“enabled”:true,”implementation”:”gtag”,”ads_data_redaction”:false,”url_passthrough”:false,”regions”:[{“country”:”es”,”subdivisions”:[],”default_consent_states”:{“ad_storage”:true,”ad_user_data”:true,”ad_personalization”:true,”analytics_storage”:true,”functionality_storage”:true,”personalization_storage”:true,”security_storage”:true}},{“country”:”at”,”subdivisions”:[],”default_consent_states”:{“ad_storage”:true,”ad_user_data”:true,”ad_personalization”:true,”analytics_storage”:true,”functionality_storage”:true,”personalization_storage”:true,”security_storage”:true}}]}},”revision”:3,”version”:”1.4.0″}

Hey, @javiermargencom!

I’ve imported the JSON file you provided on a testing WordPress installation and the cookie consent banner was shown as expected.

There could be a conflict between the cookie consent banner and your theme or a third-party plugin. It’s also possible that a browser extension is interfering, or you might need to clear your cache.

Would you mind testing it on a different browser, ideally without any browser extensions installed?