Banner too wide for mobile devices + consent button + cookie menu

  • Resolved yhsh

    (@yhsh)


    4 years, 2 months ago

    Hi,

    the banner is much too wide for the mobile version of the website. I could read others having had the same issue, so perhaps you could have a way to fix it? Thank you kindly.

    Then also, the button at the bottom, after choosing the cookie options, has an issue with the embedded link on the button. At one time it suddenly worked, and then again it didn’t…must be css?

    Last but not least, the cookie policy page has an issue with the cookie menu, it is simply frozen.

    Could you have a look at these instances perhaps? Greetings.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @yhsh,

    For the button at the bottom; there’s a DIV container with class .cookie-notification, which is not from Complianz, floating over the revoke button. This is why the button is not clickable.

    For the mobile version, could you share a screenshot, or browser and device? This is how it looks at my end; https://snipboard.io/19MuOt.jpg

    For the cookie policy, this is a CSS solution so I’m guessing either another plugin or the theme might interfere. You can try disabling one by one, or add CSS to have them toggled on at all times;

    #cmplz-cookies-overview .cmplz-service-desc.cmplz-service-hidden {display:grid;}

    Let me know!

    regards Aert

    Thread Starter yhsh

    (@yhsh)

    Hi Aert. Thanks for the quick response.

    for the button, would you have any idea where that container originates from and/or how I can remove it?

    For the mobile version, wow, that is exactly how it is supposed to look. I am having the issue in the customize area of the theme when set to mobile view…I guess it is just the theme not showing the actual result then…IF it works on the other side, then it’s ok I guess.

    Here’s a screen of how the theme customize view shows it (only in mobile view):

    View post on imgur.com

    For the cookie policy, do I add the css simply to the child-theme?

    Thank you for your assistance!

    Thread Starter yhsh

    (@yhsh)

    I added the css and they are now all open,…It circumvents the issue but looks a bit messy now, not really pretty. But I guess it’s ok the way it is if nothing else can be done…

    That just leaves the button. ??

    • This reply was modified 4 years, 2 months ago by yhsh.
    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @yhsh,

    I’m guessing the cookie consent from Blocksy Companion,

    You can add the CSS under Appearance -> Customize -> Additional CSS, or indeed in your child theme CSS file.

    The banner on your screenshot doesn’t seem to use the media queries, which can happen. But on my phone, and our tooling for responsive tests it works fine.

    regards Aert

    Thread Starter yhsh

    (@yhsh)

    Hi Aert,

    I will relay this information to the guys at Blocksy.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Banner too wide for mobile devices + consent button + cookie menu’ is closed to new replies.