My particular site / host didn’t match up with this plugin

  • UPDATE #2 : Still waiting for refund (after one week). See notation / reply below. Dropping review back down to one star due to long delay with refund. Will bump it back up if I can get the refund.

    UPDATE: I had previously given this plugin one star, but now I realize that my security plugin was preventing it from working properly.

    Pros: The geographic tracking of users appears to be very accurate, especially for international visitors.

    Con: From what I can see, the plugin is largely unable to display referring addresses. I have about 100 domain names that redirect users to my site. It would be nice if the plugin could display the domain names that users type in to arrive at my site. (One of the other statistics plugins does this, but the geo tracking of that one is not as good.)

    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 6 months ago by sanpedrosula.
    • This topic was modified 4 years, 5 months ago by sanpedrosula.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author osama.esh

    (@osamaesh)

    hello,
    thank you for using our plugin,
    regarding this issue, I’m sure you have another issue or a caching plugin enabled (please clean your site cache and try)

    Regarding the refund request, please contact us to resolve this issue with you, our sales department usually refund any order within one week so please be patient

    • This reply was modified 4 years, 6 months ago by osama.esh.
    Thread Starter sanpedrosula

    (@sanpedrosula)

    Thanks I have updated the review; the biggest issue was my security plugin.

    If you can make it so the statistics can show referring addresses (I have 100 domains that redirect to my site, and I’d love to be able to track which domains get the most type-in traffic), I will give your plugin five stars.

    Thank you.

    Thread Starter sanpedrosula

    (@sanpedrosula)

    Okay, because of the problem with not displaying forwarding URL’s (mentioned above), I would like to move forward with requesting a refund (refund request submitted Friday of last week).

    I know you sell your plugin through a 3rd-party site (Plugins Market), and they were very responsive… but they said they need to wait for YOU to approve the refund request. They responded to me almost immediately (last week), but apparently they’re still waiting for YOU to approve the refund.

    Plugin Author osama.esh

    (@osamaesh)

    hello again,
    we are sorry for any delay dear,

    could you please give me your order number here so I can check this for you

    Thread Starter sanpedrosula

    (@sanpedrosula)

    Order 130455641.

    Still no refund as of Sep. 14.

    Plugin Author osama.esh

    (@osamaesh)

    Dear @sanpedrosula ,
    this is not an order number, order number should be 4 digits and already sent to your email,

    please give us the account username or order number or email to check this for you

    Thread Starter sanpedrosula

    (@sanpedrosula)

    Osama,

    I’m looking at the email from “Plugins-Market” (PM); I know you know what I’m talking about, because PM is what you linked to in your initial message in this thread (above).

    Order 130455641 is most definitely what’s in the email; I’m not hallucinating. That would be a very specific thing to hallucinate.

    No company would use “4 digits,” since that would limit you to only 10,000 possible combinations.

    Perhaps you’re confusing order number with “last four of credit card,” which is the only thing in the email from PM that relates to “4 digits.”

    The last four of my CC is 4411.

    Plugin Author osama.esh

    (@osamaesh)

    Sir,
    When you purchased the product, the order details sent to your email. We just need the plugins-market order nuber (like yhis #1234).

    Or your plugins-matket account username or email to refund your money…

    We don’t have access to the payment gateway to check your details without having the order email…

    Thanks for understanding..

    Thread Starter sanpedrosula

    (@sanpedrosula)

    Okay, I did not realize there are multiple order numbers, especially since only one was listed in the order email.

    Please try this one: #2100

    Plugin Author osama.esh

    (@osamaesh)

    Refunded,
    Dear @sanpedrosula ,

    Could you please change the review title? We usually issue any refund request within 12-24 hour, but this case is a special case (order number was incorrect for us)

Viewing 10 replies - 1 through 10 (of 10 total)
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