Basic Google Maps Placemarks error after changing order of posts

I’m getting the same error as the above user but under different circumstances. My map appears on the page as it should until I try editing anything else on the page. As soon as I try adding any other elements (e.g., header, text block, etc.) I get the ‘Basic Google Maps Placemarks error: JavaScript and/or CSS files aren’t loaded’. I’ve been searching the support forum for a solution, but no luck. Nice to see that chartkamp left this same message over a month ago and the developer hasn’t provided any feedback. Awful support!

I do agree!! ghackett81

I’ve spent — literally — hundreds of hours developing this plugin and supporting people who are using it.

I’ve worked hard on it, and I gave it to you without asking for anything in return. But instead of being grateful, you act like you’re entitled to get more of my time.

When you ran into a problem, instead of putting in the work to fix it yourself, or having even a little bit of grace or patience, you left a 1-star review after only 4 hours.

It’s true that I don’t answer every request, and that’s because I have other things going on in my life. It doesn’t revolve around serving your needs. There have been almost 500 requests so far, and I’ve responded to more than half of them.

When I first released the plugin, I responded to every single one, but over the years I’ve cut back because it’s just draining. It’s a never-ending stream of people wanting more. Usually they’re nice enough, but sometimes they’re rude and entitled, and it makes me want to respond even less.

For what it’s worth, your issue is most likely caused by a conflict with your theme or another plugin you have running, and can probably be fixed by the answer in this thread.

Ooooh, catty! It is interesting though, how a one-star review prompts a response; even if that response is snide and a little on the testy side.

Let’s make a deal. Let’s not pretend we know one another, or what one another is doing with our time, or what kind of personality traits one another possesses. OK? For starters, it’d be good if you didn’t assume that I’m ungrateful, entitled, that I didn’t attempt to fix this issue myself, or for that matter, that I lack grace or patience. How did you get all that from the words, “awful support”, anyway? Judging by your above response, I’d say you’re the one lacking any grace right now!

Now that we’ve got that out of the way, I understand that you must have put a ton of time into developing and supporting this plugin. And for that, and all of the follow-up questions that must come with it, I do not envy you. However, what you are failing to realize, or perhaps that you’re making the assumption of, is that not everyone on this support thread is a developer. I, for example, do not have the expertise to “fix it myself” – although I did try. Also, the “four hours” you claim I’ve spent working to try to fix this plugin don’t summarize the scope of my project; I won’t bore you with the details of the thousands of hours it has involved, but this isn’t my first experience in recent weeks committing several hours of my time to a plugin that ultimately doesn’t work for me and offers very little in the way of support. Hence my frustration!

I understand why support isn’t a focal point for you, but it is frustrating nonetheless, especially when I see someone else asked the same question a month a go, didn’t act entitled or rude, and still didn’t get the support they needed.

I also object to your statement that you “worked hard on it, and gave it to you without asking for anything in return. But instead of being grateful, you act like you’re entitled to get more of my time”. Ummmm, that makes it sound like you did me a favor, and I owe you something in return. I offer you my gratitude for your hard work, but if you can’t support the plugin, then what’s it worth to me? I didn’t tell you not to charge for this plugin. If the plugin worked and was heavily supported, then I’d have gladly paid for it.

One final note that may be of some help to you: you point people to your support pages to find answers, but there are over 16 pages of results, each page having 30 questions, and no search bar. You could easily spend a couple of hours just searching the support forum and not find the answer you’re looking for. If you have the ability to place a search bar somewhere on this page, it would probably be very helpful — for both yourself and your users.

How did you get all that from the words, “awful support”, anyway?

It wasn’t just that. It was that, and the sarcastic tone in, “Nice to see that chartkamp left this same message…”; It was the assumption that I owed you more of my time coupled with the lack of gratitude for what I’d already given you; it was calling the entire plugin — not just the support — “awful” in the review; it was leaving the review before I’d even had a chance to see the support request; and it was saying that I “clearly contribute very little time or effort to [supporting the plugin]” after I’ve replied to hundreds of support requests.

And, to be honest, it was probably built-up frustration from other threads, too (which obviously isn’t your fault).

you’re the one lacking any grace right now!

That’s true, my response wasn’t gracious either.

However, what you are failing to realize, or perhaps that you’re making the assumption of, is that not everyone on this support thread is a developer. I, for example, do not have the expertise to “fix it myself”

I knew that you weren’t — your profile says you’re in marketing — but you don’t need to be a developer to fix the issue; just read the FAQ entry that the error message refers to, or spend some time digging through the forums.

I know the forums aren’t always convenient, but I don’t think it’s unreasonable to ask you to do a little work after I’ve given you 99% of the solution. I’ve already spent a lot of time answering this and other questions there before, and the thread that I linked you to is on the first set of results on the main Support page, and also on the first page of search results.

Also, the “four hours” you claim I’ve spent working to try to fix this plugin don’t summarize the scope of my project

That was referring to the time you waited between posting the support request and writing the negative review. We’re in different timezones, I didn’t even see the request before you wrote the review, let alone had a chance to reply to it. It’s true that I may not have responded to it, but you didn’t even give me a chance.

Ummmm, that makes it sound like you did me a favor, and I owe you something in return. I offer you my gratitude for your hard work, but if you can’t support the plugin, then what’s it worth to me?

I think it’s worth a lot, because 99% of the solution worked out of the box, and the other 1% was already in the documentation and forums, you just had to put it in a little work to find and implement it.

I didn’t tell you not to charge for this plugin. If the plugin worked and was heavily supported, then I’d have gladly paid for it.

I don’t want to charge for it. I want to give it away freely. I’d just don’t want to get criticized and have demands made on my time for the favor.

I think we can both agree that our initial responses were written out of sheer frustration. For my part, I’d like to apologize. You’re right that I should have waited for a response before leaving my review. However, I have to say you’re wrong about one thing — I really do appreciate the work that people such as yourself put into developing free plugins like this. My mood when writing my initial response just didn’t really allow me to express my gratitude.

I think part of my frustration also stemmed from perhaps getting a little excited about how good the plugin looked when I had finished uploading all of my place-markers, only to have it not work when I tried editing other elements of the page. I’m sure it would ultimately have been a quick fix for most people, but I just reached a boiling point with my project and things not going smoothly.

That’s totally understandable, I think you’re right that we both just reacted out of frustration, so I apologize for that too.

Did adding the filter fix the problem, or is it still broken?

add_filter( 'bgmp_map-shortcode-called', '__return_true' );

It can go either in your theme’s functions.php file, a functionality plugin, or a plugin like Functionality.

Unfortunately I didn’t give it enough time. After hitting a wall with the error I had encountered I found another, similar map plugin to use. Wish I could have just waited a little while, but I needed to keep moving forward with my project.

No worries, I totally understand ??