Basic Troubleshooting

  • Plugin Support ingasupranovich

    (@ingasupranovich)


    5 years, 4 months ago

    Hi,

    Thanks a lot for showing interest on WP-Chatbot plugin.
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    Basic Troubleshooting:

    Chat Widget is not on the Website

    Solution 1: Reconnect the Page
    1. Disconnect the Facebook page
    2. Log out of Facebook account
    3. Log in to Facebook again
    4. Connect the same page
    5. Check your website in Incognito mode or CTRL+F5 to avoid caching issues

    Solution 2: Whitelist the Domain
    1. Go to FB page Settings
    2. Select Messenger Platform
    3. Find Whitelisted Domains and add domains with www and without

    Solution 3: Check Developer Console Errors
    1. On browser with opened website press F12
    2. Check if there any errors/warnings
    3. Ask your webmaster to fix red errors
    4. If there is warning telling “MobileMonkey Warning ??: Customer Chat Widget may not load correctly. The Facebook SDK installed on this page is referencing an outdated URL that does not support the required Customer Chat SDK…” means that the website has few connection to different sdk.
    You can search it in source code by “sdk”, to resolve it remove/comment the code with outdated SDK or replace the link

    Solution 4: Paste Script Manually
    1. To get the script open https://app.mobilemonkey.com
    2. Go to Lead Magnets -> Customer Chat Widget -> Copy the script
    3. Paste script to <head> tag, typically Header.php (Appearance -> Theme Editor)
    4. Reload the page and test in Incognito mode or CTRL+F5 to avoid caching issues
    Check the help video

    Solution 5: Facebook Page is Unavailable
    1. Ask someone who’s not an Amin of the page to open Facebook page
    2. If it shows “This page isn’t available” may mean that: Facebook banned the page, page is unpublished, the page has country/age restrictions
    3. Fix the page in Settings or connect another page (if previous blocked by FB)

    Visit Help doc
    ——————————————-
    In case any issue with the plugin, please create a new topic in this support forum or email us to [email protected]

    In case any issue with the Facebook related things – please report it to Facebook team
    https://developers.facebook.com/bugs/
    https://developers.facebook.com/bugs/create/

Viewing 1 replies (of 1 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    When creating a new article, please provide the following required info:
    1. Facebook page ID that is connected to WP-Chatbot (find it here https://findmyfbid.com/)
    2. Link to a website (if related to chat plugin)
    3. Version of the plugin installed

Viewing 1 replies (of 1 total)
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