batch CSV import

  • Resolved scrimie

    (@scrimie)


    8 months ago

    hi, I’ve recently upgraded the forms used for processing offline donations related to this URL contemplativeoutreach.org and now for no apparent reason our imports of batch transactiosn by CSV are failing.

    Also, we do pay for the plugin via a third party and as such we do not have a login that allows us to access the priority support we pay for. Is there a way that you could resolve this so that priority support is made available via a login linked to [email protected] ?

    THANKS

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @scrimie.

    Glad you reached out.

    Before we go ahead, I would like to tell you a piece of important information: unless the CSV is impeccable, GiveWP won’t import it.

    I encourage you to export a sample file you can find under donations > tools > import > import donations and then fill the CSV with the information you need, and only after that, you export this new CSV file and import it to GiveWP:

    Screenshot-2022-11-09-at-09-23-30.png

    When GiveWP tries to import those donations, it also verifies the kind of data that you are passing. So make sure everything is tidy and ordered properly.

    Also, do not import anything that has an ID – form ID, user ID, any information related to an ID.

    Now, about you buying our products from a third-party, we do not sell it through third-party services. What you are likely paying for is a nulled version of our add-ons.

    We wrote an article to explain why this is unsafe. You can read it here: https://givewp.com/nulled/.

    Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

    Thread Starter scrimie

    (@scrimie)

    Matheus, Thanks for your reply. We have been importing offline monthly donations for a couple of years – with occassional glitches. File integrity we have learned is vital. However, I am presently unable to import since upgrading the donation forms in our site. I can dry run successfully but the import does not complete. Further my import is creating items (donation forms) because the Donation Form ID or Title is not recognised are being related to exisiting items with that ID or Title. I’d reallty appreciate some solid support to resolve this. THANKS

    Is there no way to access priority support by verifying that we are customers? The third party supplier is iZoox LLC, izoox.com

    Thread Starter scrimie

    (@scrimie)

    I’ve been able to direct this to Priority Support TY

Viewing 3 replies - 1 through 3 (of 3 total)
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