Hi @dwnl
Thank you for sharing your feedback and for being a longtime Booster user. We’re genuinely sorry to hear about your recent experience with our support, and we’d like to take this opportunity to clarify a few things and address your concerns.
Firstly, we deeply value all our lifetime customers, and we understand how the change in our support policy back in 2020 may have come as an unexpected shift. The decision to introduce a paid support model was not taken lightly. Prior to 2020, we faced an overwhelming volume of support requests, which made it challenging to provide the level of service we strive for. The introduction of the support plan was intended to improve response times and help us offer more dedicated assistance to customers who require ongoing support.
We want to emphasize that all customers, including lifetime license holders, continue to receive updates and bug fixes for the core plugin at no extra cost. However, as part of this policy change, the support plan is now optional and primarily intended for those seeking one-on-one help, troubleshooting, or customization advice beyond the scope of automatic updates.
We’re truly sorry if our response times were slower than expected in your case. We will review your specific situation to see what improvements can be made to avoid this happening again. We also acknowledge your concerns about the bug you encountered. If this is related to a technical issue on our end, we take full responsibility for addressing it, and we would be more than happy to investigate the matter further.
Please don’t hesitate to reach out directly at with any additional details regarding the bug or issue you’re facing, and we’ll do our best to resolve it promptly.
Once again, we appreciate your candid feedback. Your input is crucial in helping us improve and ensure a better experience for all Booster users moving forward.
