Beaver Builder not working on one of my pages

There are various possible reasons why this could be occurring.

– Plugin conflict

This may be a plugin or theme conflict. Please attempt to disable all plugins except Beaver Builder, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install and activate "Health Check": <a href="https://www.ads-software.com/plugins/health-check/">https://www.ads-software.com/plugins/health-check/</a>  
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, <strong>without affecting normal visitors to your site</strong>. This allows you to test for various compatibility issues. 
There's a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at <a href="https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/">https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/</a>

– JS error coming from custom code added to the to a module like a script embed to an HTML module, etc.
In this case, please try to see if safe mode works: https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/debugging/safe-mode/

– Reaching server limits, such as memory limit (most common).

Since this is happening only on one page, this is a real possibility. Revisions might be pushing you over the memory limit. You can try loading the page in BB without loading the revisions temporarily by adding &norevisions to the URL. For example:
yoursite.com/sample-page/?fl_builder&fl_builder_ui&norevisions

Hi Jamie,

I really appreciate your quick reply. I’ve tried all your suggestions but unfortunately none of them have worked ??

The site is very basic, has 2 pages and 4 plugins. I have a staging site which is identical and doesn’t have this issue, only the live site, it’s very strange. I’ve even this morning made sure the PHP version is the same and memory limits, etc. Is there anything else you can think of?

Thanks

Is the staging site on the same host/server? If it’s a host provided staging, a lot of times, the configuration will be different for staging vs production.

One thing that we’ve seen rarely on some specific hosts is that you can edit the home page when it’s not set as the home page. Can you try temporarily removing the page as the home page/front page and see if you can edit in that case when it’s just a normal page?

You can also try disabling history as well to see if that makes a difference:
https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/miscellaneous/reduce-disable-undo-redo-manager/#disable-the-history-manager-while-editing-a-single-page

You can even combine the norevisions and no history I mentioned before just to make sure so
yoursite.com/sample-page/?fl_builder&fl_builder_ui&norevisions&nohistory

If none of that works, check your server error_log because if it’s a memory limit or some other PHP error, it should be logged.

• This reply was modified 2 months ago by Jamie.
• This reply was modified 2 months ago by Jamie.

I tried your suggestion of changing the home page to a different page and then BB worked on it you’re right! Went to check the page I changed to the home page and now that one isn’t showing BB. In a way it helps me because I can just switch the home pages when I need to edit, however is there a permanent fix to this issue?

To answer your other points, yes the staging and live sites are with different hosts, but the sites are clones of each other. I also tried your suggestion of disabling history and revisions, however that didn’t work.

Thanks

Unfortunately, not with certainty as we’ve never been able to replicate it.

We’ve only seen this a small handful of times.

In some cases, the cause can be a tiny increase in memory usage when the page is set as the home page. So in that case, increasing the memory limit might work.

In others, users have found that turning Zlib on works.

In other cases, a workaround was not found other then unsetting the page as the home page.

Thanks for that, i’ll create a duplicate home page that I can make updates to if needed and then swap the homepages over, think that’ll be the best solution for us.

Appreciate all the help figuring this out, thank you!

You’re welcome. Wish I had a concrete solution for you as that is quite annoying.

But the staging site not having the problem while being identical does point to it being related to server configuration. Checking to see if Zlib is on might help the live site in that case.