BEFORE POSTING: gather the following details…

  • Plugin Author Dan

    (@dangoodman)


    7 years, 5 months ago

    In order to resolve your issue quickly please provide the following details in your first message, in a new thread. Please don’t post your issues in this thread.

    1. Versions of WordPress, WooCommerce, Weight Based Shipping and PHP.

    2. Screenshots of your shipping settings: shipping zones, Weight Based Shipping rules. You can upload screenshots to an image hosting like imgur.com and paste links in your message.

    3. Details of the order you are testing your shipping with: items, their shipping classes, weights, total weight, order subtotal, shipping destination.

    4. What shipping options do you expect for the order?

    5. What shipping options do you get instead?

    If you are sure some of the above has nothing to do with your issue put “n/a” there.

    –

    Below is a template for your convenience.

    –

    1. WordPress: <version>, WooCommerce: <version>, Weight Based Shipping: <version>, PHP: <version>.

    2. <one or more links to screenshots here>

    3. I’m testing it with the order:
    Item #1: <weight>, <shipping class>, <quantity>
    Item #2: <weight>, <shipping class>, <quantity>
    etc
    Total order weight: <weight>
    Order subtotal: <price>
    Shipping destination: <country, state, zip/postal code>

    4. I expect to see
    — Regular Shipping: $49
    — Express Shipping: $79

    5. I do see instead:
    — Regular Shipping: $39

    • This topic was modified 7 years, 5 months ago by Dan.
    • This topic was modified 7 years, 5 months ago by Dan.
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