BEFORE YOU POST (support tips – please read)

This plugin has been in active development for nearly a decade. We really do want to make Watermark PDF for WooCommerce work for the biggest number of web shops possible. We value a good support request. Support requests often result in plugin improvements that benefit the entire WordPress community. ??

Please note, WaterWoo PDF Premium (a paid plugin upgrade) cannot be supported here at www.ads-software.com due to forum rules. Visit https://www.little-package.com/#contact for paid plugin support.

To help us answer questions efficiently and prevent us having to read minds and make ?? guesses, please ensure you provide:

• Screenshots of the problem or error messages you are seeing on screen or in your debug logs
• Your WordPress version
• Your WooCommerce version
• Your Watermark PDF for WooCommerce (this plugin) version
• Your PHP version
• Your WP memory limit
• Your PHP time limit

One simple way to get your current PHP version, memory limit and time limit is to go to your WooCommerce “System Status” report. Navigate to WooCommerce > Status. This report can help you troubleshoot in other ways, as it will display errors in red color ?? if your Woo system has trouble.

Be descriptive about the issue. Please state what you expected to happen with the plugin, what actually happened, and what you did to bring about this result (what you clicked, what saw, what loaded, what didn’t load, etc). Please describe what troubleshooting you have already attempted (see below).

Only the latest versions of WordPress, WooCommerce and this plugin are supported. If you have not upgraded your site, please do so before writing for support. You must also be running the minimum PHP version required by WooCommerce. If you are not up-to-date, we will only suggest you update. In the case of PHP versions, we might ask you to downgrade, since the PDF-parsing/writing library included with this plugin is open-source and there are delays getting it ready for cutting-edge PHP.

Also before you post…

• Search your issue here or using your favorite search engine. ?? If your issue has already been answered in these forums, you will be referred to an existing thread, and/or our responses will be delayed.
• Complete a basic plugin troubleshooting process. Every WordPress user should be able to do basic plugin and theme troubleshooting.
• Turn on debugging for this plugin “Error/event Logging” in its settings. Run the problem process again, and the logs might provide more detail about the problem.
• 500 error or WSOD (white screen of death)? Make sure WordPress debugging is enabled so that you can quickly get to the root of the problem by reading error messages in your wp-content/debug.log file Turn off debugging when you are not actively debugging a situation.
• If you think this plugin is causing your 500 error/WSOD situation, you can disable it by changing its filename in your file system, using FTP/SSH, or your cPanel File Manager. Go to your /wp-content/plugins/ folder and change the ‘waterwoo-pdf’ folder name to “i-changed-waterwoo-pdf-name” or “?waterwoo-pdf!”(any different name works). WordPress will deactivate the plugin for you (or any other plugin whose folder you rename) and your site should run again. This is a handy trick for if you suspect a plugin of crashing your site.

And last, please remember
Fortune tellers get paid. ?? www.ads-software.com plugin developers do not. We cannot read minds, so please be thorough, patient, and kind.

Thank you!