Being told my site isn’t connected to WordPress.com and I can’t reconnect

  • Everything seemed to be working just fine for me until the other day. Now, I am unable to update my settings. Here are a couple of screen shots to illustrate the problem.

    View post on imgur.com

    If I click on “This feature is provided by the WordPress.com cloud. Connect to set up your status alerts” I get this error: “Error unlinking from WordPress.com. Error: ApiError: Was not able to unlink the user. Please try again. (Status 400)” — which is weird because I wasn’t trying to UNlink at all.

    Or here, if I click on “Configure your sharing buttons” or “Connect your social media accounts” — https://imgur.com/a/T4JJPfZ —

    I get taken to https://wordpress.com/marketing/sharing-buttons/lukoff.us?site=www.writesofway.org … Lukoff.us is a different site of mine.

    So basically it seems Writesofway.org has come unlinked from WordPress.com but I can’t figure out how to relink it.

    Can someone help? This just started happening the other day and probably coincided with my recent update to the latest version of Jetpack. I haven’t made any changes over at WordPress.com.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    Sorry for the trouble here.

    As a first step, would you please delete Jetpack and then reinstall it? You can follow these steps to do that:

    1. Start at Plugins → Installed Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins? → Add New.
    4. Search for “Jetpack by WordPress.com”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Let us know if you still have trouble after reinstalling.

    Thread Starter Benjamin Lukoff

    (@lukobe)

    Thanks! Now I feel silly for not trying to uninstall and reinstall first. All is now working.

    ~ Ben

Viewing 2 replies - 1 through 2 (of 2 total)
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