Betterdocs not show with Polylang

  • Resolved hoangtrismpk

    (@hoangtrismpk)


    5 months, 2 weeks ago

    Hello
    I use Polylang to translate Betterdocs into multiple languages, but when I enable BetterDocs in Polylang’s Custom post types and Taxonomies, the ROOT page of betterdocs is no longer accessible. When I uncheck BetterDocs in Custom post types and Taxonomies, it appears normally.

    What should I do?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hi @hoangtrismpk,
    Greetings. Hope you are doing well.

    Regarding your query, I have checked your query and it seems you didn’t add the translations for docs categories and tags and this is why when you enable the translation for BetterDocs you are not seeing any content there. I would like to suggest you to add the translations for docs, docs categories and docs tags and the issue will be fixed. For reference please check this screencast – https://d.pr/v/GjprK9

    Hope this will help you out. Please let me know how it goes. I am here to assist you further.

    Thanks and Regards.

    Thread Starter hoangtrismpk

    (@hoangtrismpk)

    This is the situation on my Website, when adding a language it says success but nothing changes >?https://drive.google.com/file/d/1qe-FOK92mKh5RbNVD4M2EjmkjtMawS0_/view?usp=sharing

    Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hi @hoangtrismpk,
    Greetings. Hope you are doing well.

    Regarding your query, from your screencast, it seems the issue is with your translation settings with polylang. I would like to suggest you to check the settings of your polylang plugin. You can also contact the polyang support for further assistance.

    Please let me know how it goes. I am here to assist you further.

    Thanks and Regards.

    Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hello @hoangtrismpk,
    Greetings! Hope you are doing well.

    We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not?

    We would greatly appreciate an update. Thank you.
    Have a good day!

    Plugin Support Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    Hello @hoangtrismpk,

    I hope you are doing well.

    About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

    I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

    Thank you for your attention to this matter. I look forward to hearing from you soon.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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