beware no refunds on the pro version

  • Having downloaded this plugin and spent some time configuring it I ultimately abandoned it for another plugin.

    The problem was not that it didn’t work, but that it was unnecessarily complicated for my needs, and the interface it presents to the (frontend) user is not in my experience easy to use interface.

    Unlike modern accommodation websites that quickly provide the information a user needs on a single page, this plugin forces the user through a series of legacy system style screens before they get to the information they need and can make a booking. I am an interface design expert, and would expect to lose too many customers due to this screenflow.

    Also my version was installed using the Divi theme, and was going to require countless hours of css work to make it look nice.

    The main reason for this review though is being unable to get a refund. They will only provide a refund if “the plugin does not do what it says”. I presume that means they never provide a refund.

    The plugin I went for in the end (unnamed to preserve the integrity of this review) has an elegant single page interaction flow, is not too complicated, and provides a no questions asked 14 day money back guarantee.

    • This topic was modified 4 years, 11 months ago by gryphon26.
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  • Plugin Contributor motopress

    (@motopress)

    Dear @gryphon26,

    We highly appreciate your feedback but at the same time we feel frustration with a situation you describe. You rated the Lite version of the plugin that might have been tested before purchasing the Pro version. It means you might test and learn whether the plugin fits your skills and meets your requirements.
    Additionally we provide other ways to see if the plugin meets the requirements:

    – online demo https://hbdemo.getmotopress.com – it is possible to test Pro version here
    – playlist with all possible video tutorials that are useful either before and after the purchase https://www.youtube.com/playlist?list=PLbDImkyrISyKQccIsVDp98UXLIc1Yc3mn

    Moreover, we offer priority support and you may contact our team to get assistance to set up the reservation flow in a way you needed.

    We can not grant a refund for the plugin (which offers all the claimed features) if it has already been downloaded but the skills of the user are insufficient to use it. It is known policy for all digital goods.

    Do not hesitate to contact our support team if you have any further question or need assistance with Hotel booking plugin.

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