Beware. No Support after buying Premium Version. Plugin not working.

  • Hi All. Like may of you will do, i installed the FREE version of this plugin. It looked promising, so upgraded to Premium, HOWEVER. There are some big problems with the software and more importantly the trust of the company.
    Below is comparison of issues with free vs Premium.
    FREE VERSION:
    1) Has useful discount labels in the cart checkout, so users can see there is a x% discount.
    2) Cart discount does work.

    Premium VERSION:
    1) THIS FEATURE IS NOT INCLUDED
    2) Cart discount does work.
    3) Bulk discounts can only be applied to individual products NOT a category products. Discount is only applied per product.

    SUMMARY / ADVICE
    1) There is no reason to upgrade. The Premium is worst than the FREE
    2) The so support started off of ok, however they never answered my questions, never fixed. Even after creating a duplicate staged version of my site for them to practice, test, fix.
    3) Its been 8 days, no reply, no refund, no communication.
    4) IN short. I have NO trust in this company or this product.
    5) I have contacted paypal to request a reasonable partial refund. Again ignoring all emails from me or Paypal. Dispute is ongoing, Paypal will adjudicate by the 3rd of September. All i wanted was the software to be fixed or a patial refund.
    I will update the forum / review later. So other users do not get caught out like i did.

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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