Big title image not loading after changing

Hello @jlpto,

Thank you for using Hestia and apologies for the delayed reply!

Can you please share the URL of your website so we can take a closer look?

Also, this issue might be occurring due to a plugin conflict. So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugin. Then replace it with an alternate plugin.

To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Hestia theme and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshoot mode. However, it is recommended to keep a backup.

You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.

Since it’s a new plugin, it most likely won’t cause any additional issues.

Let us know if this solved your issue.

Hi,

I prefer not to post my site here is there another way I can send you the url?
After deactivating all plugins the issues still exists.

These are the results of the health check:

Background updates are not working as expected Security
Background updates ensure that WordPress can auto-update if a security update is released for the version you are currently using.

Error The WP_AUTO_UPDATE_CORE constant is defined and enabled.
Passed No version control systems were detected.
Passed Your installation of WordPress doesn't require FTP credentials to perform updates.
Passed All of your WordPress files are writable.
Error WordPress security and maintenance releases are blocked by define( 'WP_AUTO_UPDATE_CORE', false );.

I then followed your instructions to use safe mode which ended up nothing changing anything but removed the hestia theme and then forced me to add a default theme which was there then when I did that and reinstalled hestia I lost my site this only getting worse!

Now I’m show a disable troubleshooting button so it’s back to where it was before all is fine expect the home page and now the branding in the bottom right that can’t be removed in the lite version. Maybe I will just change themes.

Hello @jlpto,

There has been a new update released for the Hestia theme.
If the issue is still the same, please provide a link to your site where we can check the issue.