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Resolved

FDD

(@freedopedownloads)

The billing address area in checkout is coming up blank (sometimes it shows an opaque button the same kind of color as woo pay)

I have disabled all other plugins and used a different theme and the issue persists

` WordPress Environment

WordPress address (URL): https://abmequipment.com
Site address (URL): https://abmequipment.com
WC Version: 8.3.1
REST API Version: ? 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 4000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 6.3.1
WC Database Prefix: wp_xtga4zg5vg_
Total Database Size: 51.52MB
Database Data Size: 44.92MB
Database Index Size: 6.60MB
wp_xtga4zg5vg_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_xtga4zg5vg_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_xtga4zg5vg_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_xtga4zg5vg_mclean_scan: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
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wp_xtga4zg5vg_postmeta: Data: 18.39MB + Index: 2.01MB + Engine MyISAM
wp_xtga4zg5vg_posts: Data: 5.93MB + Index: 0.27MB + Engine MyISAM
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wp_xtga4zg5vg_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_xtga4zg5vg_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_xtga4zg5vg_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_xtga4zg5vg_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_xtga4zg5vg_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_xtga4zg5vg_yoast_indexable: Data: 0.18MB + Index: 0.05MB + Engine MyISAM
wp_xtga4zg5vg_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_xtga4zg5vg_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_xtga4zg5vg_yoast_seo_links: Data: 0.21MB + Index: 0.06MB + Engine MyISAM
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wp_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM Post Type Counts

amn_exact-metrics: 1
attachment: 1914
custom_css: 3
customize_changeset: 1
et_body_layout: 32
et_footer_layout: 29
et_pb_layout: 14
et_template: 146
et_theme_builder: 2
nav_menu_item: 238
oembed_cache: 12
page: 67
post: 212
product: 81
revision: 21
shop_order_placehold: 5
wp_global_styles: 2
wp_navigation: 1
wp_template: 4 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (16)

User Menus: by Code Atlantic – 1.3.2
301 Redirects Pro: by WebFactory Ltd – 6.16
360° Javascript Viewer: by 360 Javascript Viewer – 1.7.11
Affiliate For WooCommerce: by StoreApps – 6.31.1
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
Gravity Forms: by Gravity Forms – 2.7.17
Gravity Forms Akismet Add-On: by Gravity Forms – 1.0
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.3
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.26
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.8.5
Say What?: by Ademti Software – 2.1.6
Rank Math SEO: by Rank Math – 1.0.207
WooPayments: by Automattic – 6.9.0
WooCommerce: by Automattic – 8.3.1
WP Rocket: by WP Media – 3.15.6
Divi Gravity Forms: by WP Tools – 8.1.1 Inactive Plugins (8)

Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.3
Fluid Checkout for WooCommerce - Lite: by Fluid Checkout – 3.0.6
Gravity Forms - SuiteCRM Integration: by Obtain Code – 2.3.0
ManageWP - Worker: by GoDaddy – 4.9.17
Post Type Switcher: by Triple J Software
Inc. – 3.2.1

WordPress Importer: by wordpressdotorg – 0.8.1
WP Mail SMTP: by WP Mail SMTP – 3.10.0
XML Sitemap Generator for Google: by Auctollo – 4.1.13 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (1)

installatron_hide_status_test.php: by – Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #255229 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #255232 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Divi
Version: 4.23.1
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.9.0
Connected to WPCOM: Yes
WPCOM Blog ID: 226195512
Account ID: acct_1OFP48C7eitiPbAP
Payment Gateway: Enabled
Test Mode: Disabled
UPE: Enabled (deferred_intent)
UPE Enabled APMs: card
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Disabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-07 20:05:32 -08:00
Options: ?
Notes: 129
Onboarding: completed Action Scheduler

Complete: 1,583
Oldest: 2023-11-13 14:45:37 -0800
Newest: 2023-12-06 16:23:35 -0800

Failed: 41
Oldest: 2022-11-02 16:58:42 -0700
Newest: 2023-12-06 16:14:57 -0800

In-progress: 1
Oldest: –
Newest: –

Pending: 47
Oldest: 2023-12-06 16:23:10 -0800
Newest: 2023-12-13 15:46:55 -0800 Status report information

Generated at: 2023-12-06 16:23:40 -08:00
`

Thank you

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

11 months, 3 weeks ago

Hey @freedopedownloads,

Thanks for reaching out!

I’m sorry, I am not sure I fully understand the exact issue at hand. Taking a look at your screenshot, I am able to see the “Billing details” section.

Checking your site, the “Billing details” section on the checkout page seems to be working on my end:

Are you expecting the billing details to auto-fill? Are the billing details not being displayed on the order confirmation? Are the billing input fields not functioning on the checkout page on your end? What exactly is not working as expected?

Once we have a better understanding of the exact issue at hand, we will be able to assist you more effectively ??

Cheers!

Thread Starter FDD
(@freedopedownloads)

11 months, 3 weeks ago

Lol sorry I meant shipping address; it’s usually in the column on the right, but mine is just showing ‘additional details’. And the ‘virtual’ and ‘downloadable’ options are both unchecked on the product.

Thanks again
xue28 (woo-hc)
(@xue28)

11 months, 3 weeks ago
Hi @freedopedownloads

Thanks for your confirmation that you are referring to the Shipping Address section on your site’s checkout page not showing.
```
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
```
Checking your SSR, I can see that you are not using the default checkout shortcode or either the Checkout block here. In addition, I can see that you are using a theme builder which I suspect where your checkout page was created.

Since you are using the third-party plugin Divi, that we don’t provide support for based on our Support Policy, I recommend that you reach out to the developers of the plugin for further assistance. They will be better equipped to help you resolve any issues you’re experiencing with the plugin.

https://www.elegantthemes.com/contact/

All the best and hopefully, the issue will be fixed soon.
Thread Starter FDD
(@freedopedownloads)

11 months, 3 weeks ago

By using a different theme, divi was ruled out as the issue; with divi disabled, I used the shortcode and the issue persisted.

xue28 (woo-hc)
(@xue28)

11 months, 3 weeks ago

Hi @freedopedownloads

I understand that even after disabling your theme, Divi, the issue still persisted.

For us to thoroughly investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an offering where they will run this test for $150 USD. If there is time left, they will also fix the problems they found.

Let us know how it goes!

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

11 months ago

Howdy,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Billing address area blank’ is closed to new replies.